The Role
Provide operational support for billing, timesheets, NetSuite project administration, compliance, SOW and Work Order lifecycle management, and finance/legal coordination. Track partner/subcontractor submissions, resolve issues with stakeholders, produce reports, and maintain accurate project and financial records to support Professional Services operations.
Summary Generated by Built In
Responsibilities
Requirements
Work Arrangement
- 1. Operations Support
- Billing & Timesheet Administration
- Reconcile partner and subcontractor timesheets for accuracy and completeness.
- Track all partner/subcontractor timesheet submissions, especially for projects without assigned Project Managers.
- Ensure duplicate hours are not entered into NetSuite or internal systems.
- Serve as a point of contact for partners regarding timesheet discrepancies or missing submissions.
- NetSuite Project Administration
- Maintain project work schedules, status updates, and work insights in NetSuite.
- Support Engagement Directors with project-related administrative updates.
- Ensure project records reflect accurate and timely information across all stages.
- Assist with producing reports to monitor and manage practice operations and assist with exception analysis
- Compliance Support
- Support compliance processes across the Professional Services organization.
- Ensure adherence to internal controls, approval flows, and documentation standards.
- Provide guidance on operational processes and help teams follow required policies.
2. Services Sales Support - Statement of Work (SOW) Administration
- Work in coordination with NA Services Sales to ensure SOWs follow operational standards.
- Liaise with Finance and Legal teams to resolve any questions related to SOWs, compliance, or Finance Requests.
- Assist Engagement Directors by handling documentation and administrative inquiries.
3. Partner Subcontracting Work Order Support - Work Order (WO) Administration
- Manage the full lifecycle for partner and subcontractor Work Orders (WOs), including:
- Drafting and processing Work Orders
- Coordinating Legal review workflows
- Issuing DocuSign envelopes for signature
- Ensure all Work Orders meet company standards for accuracy, detail, and compliance.
- Finance Processing for Partners
- Create Finance Requests needed to issue Purchase Orders to partners once Work Orders are fully executed.
- Track the progress of PO creation and partner onboarding tasks.
- Issue Resolution & Coordination
- Follow up with Finance, Legal, partners, and internal stakeholders to resolve outstanding questions or issues.
- Maintain visibility into WO status across multiple partners and projects.
Requirements
- Required
- Working hours covering Asia Pacific time zones.
- 2+ years of administrative, sales operations, project coordination, or professional services support experience.
- Strong organizational skills with the ability to manage multiple workflows simultaneously.
- Experience using business systems such as NetSuite, DocuSign, or similar.
- High attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Preferred
- Experience supporting software implementation or professional services organizations.
- Familiarity with SOWs, Work Orders, purchase orders, or contract administration.
- Understanding of financial approval workflows.
Work Arrangement
- Work Setup: Flexible Work Arrangement
- Work Hours: Monday to Friday, 6AM-8AM (PHT) Flexi Start Time: 9-Hour Workday, including 1-hour lunch
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
Skills Required
- Working hours covering Asia Pacific time zones
- 2+ years of administrative, sales operations, project coordination, or professional services support experience
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Experience using business systems such as NetSuite, DocuSign, or similar
- High attention to detail and accuracy
- Excellent written and verbal communication skills
- Experience supporting software implementation or professional services organizations
- Familiarity with SOWs, Work Orders, purchase orders, or contract administration
- Understanding of financial approval workflows
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The Company
What We Do
Deployed is a non-traditional BPO company that provides offshore staffing solutions and remote staffing services, helping businesses leverage a wider talent pool by bridging cultural and communication barriers.
