We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purposeThe key purpose of the Administration Assistant is to provide high quality service and efficient administrative support to the centre management team. The Administration Assistant is pivotal to the success of the financial efficiencies of the centre and is integral in delivering exemplary customer service and professionalism to all stakeholders, ensuring the delivery of an exceptional customer experience. This role has a passion and desire to bring the Vicinity brand to life through every interaction with Vicinity’s customers and retailers. The Administration Assistant actively enhances administrative skills to develop the capabilities needed to step into the Administration Manager role during absences, as well as contribute to succession planning efforts. The Administration Assistant brings a background in financial administration, including experience with accounts receivable and/or payable, as well as a breadth of knowledge in reporting with experience using accounting systems to drive process efficiencies.Be the backbone of our centre management team and deliver exceptional experiences.
Are you highly organised, detail-oriented, and passionate about creating seamless experiences? Join us as an Administration Assistant and play a pivotal role in supporting the centre management team while ensuring financial and operational excellence.
This role is more than administration—it’s about bringing the Vicinity brand to life through every interaction with our customers and retailers. You’ll manage key office and financial processes, contribute to exceptional guest experiences, and develop the skills to step into an Administration Manager role when needed.
What You’ll Do
Office Administration:
Manage reception and providing outstanding customer service
Coordinate stationery, catering, mail, and courier services.
Prepare tenant communications and maintain accurate records.
Support daily centre operations and compliance requirements.
Financial Administration:
Process supplier invoices, procurement, and accruals.
Assist with tenant billings, debt management, and monthly reporting.
Manage gift card processes and sales reconciliations.
Maintain public liability insurance and bank guarantee records.
Centre Operations:
Support guest experience initiatives and handle customer feedback.
Manage retailer carpark permit process.
Maintain compactor cards register and invoice tenants
What You Bring
Experience in administration or reception, ideally in a customer-focused environment.
Strong organisational skills with exceptional attention to detail.
Financial administration experience, including accounts receivable/payable and reporting.
Excellent communication and stakeholder management skills.
Ability to adapt to changing systems and processes while meeting deadlines.
A proactive mindset with a desire to learn and grow.
Why Join Us?
Be part of a collaborative team that values professionalism and customer experience.
Gain exposure to financial and operational processes in a dynamic retail environment.
Develop your career with opportunities to step into leadership roles.
Ready to make an impact and grow your career? Apply now and help us deliver exceptional experiences every day.
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
Flexible working options
Birthday leave & purchased additional leave
$1,000 worth of VCX securities rewarded for eligible team members
Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: [email protected]
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
Top Skills
What We Do
From Chadstone to Joondalup, and Chatswood to Elizabeth, Vicinity’s destinations span the breadth of our great sunburnt country.
Our destinations serve as important hubs for our communities, whether it’s in housing essential grocery stores or pharmacies, offering Australia’s largest collection of luxury retail brands, or providing a spot to share a bite with family and friends with places to dine offering cuisine from every corner of the planet.
Our destinations are evolving, delivering an unparalleled data-led retail mix to offer new experiences to maintain their market-leading positions. We’re on an exciting journey to shaping meaningful places where communities connect.
We manage over 2.5-million square metres of leasable space and with such a large footprint, we know our commitment to sustainability can have a real impact on the everyday lives of our communities. Our sustainability journey is never-ending but to date has seen us focus on social sustainability in the form of a Modern Slavery Statement and responsible procurement policies, and on environmental sustainability with our market-leading $75-million investment in solar energy systems at more than 20 destinations nationally, and waste reduction practices.
With so much going on, change is the only constant at Vicinity, and we love it!
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