Administration Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Administration Assistant, you will play a vital role in supporting our claims teams by keeping things running smoothly behind the scenes. From coordinating claim activities and booking medical appointments to organising travel, investigations and interpreter services, you’ll be the one making sure no detail is missed.

You’ll liaise with providers to gather reports and clinical notes, keep claim records up to date, and prepare accurate, professional documentation that supports our work every step of the way.

This will be a permanent, full time position based in our Newcastle office, with flexibility to work from home up to 3 days per week once you've completed training.
 

YOUR RESPONSIBILITIES

• Support claims teams by coordinating and progressing claim activities.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

ABOUT YOU

• Strong computer literacy with the ability to quickly learn new systems and navigate multiple platforms.
• Excellent attention to detail and time management, with a focus on meeting deadlines and staying organised.
• Confident working both independently and as part of a collaborative, diverse team environment.
• Clear and professional written and verbal communication skills, with a proactive approach to queries and follow-ups.
• Solid data entry experience, with a focus on accuracy and maintaining confidential information would be highly regarded.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.