An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
As part of our diverse team based in our Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This is a great opportunity for someone looking to kickstart their career in insurance industry. The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.
This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.
YOUR RESPONSIBILITIES
Provide support to claims teams to "help people get their lives back".
Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
Maintain claim file notes by entering actions undertaken into the claims system, as directed.
Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager.
Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction.
Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
Managing phone enquiries, taking new claim lodgements and taking messages as required.
ABOUT YOU
Strong computer skills.
Strong attention to detail and time management skills.
Ability to work independently and within a diverse team.
Effective and verbal communication skills.
Previous Data Entry Experience
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Apply now and help people get their lives back.
Skills Required
- Strong computer skills
- Strong attention to detail
- Strong time management skills
- Ability to work independently and within a diverse team
- Effective verbal communication skills
- Previous data entry experience
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
