Administration Assistant

Role type: Full time; Continuing 
Department: Student and Scholarly Services 
Salary: UOM 4 - $80,400 - $85,328 p.a. plus 17% super  

• Impactful administration role in a university health clinic / support diverse clinicians and patients / develop medical administration skills with strong training 

• Join our Health Service team and shape a seamless, caring experience for every patient you support. 

• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.  

The University of Melbourne  
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. 

Your next career opportunity  
You will provide reception and administrative support in a busy multidisciplinary university health clinic. 
 You will help students and staff access timely, safe care while growing your medical administration skills. 

What you will deliver:  

• Provide welcoming, efficient front-of-house reception, managing patient enquiries, check-in and appointment scheduling. 

• Administer patient appointments, billing and clinical records using Best Practice, AutoMed and related Health Service systems. 

• Maintain accurate, confidential patient information in line with privacy, health records and clinical governance requirements. 

• Support quality, safety and accreditation activities, including infection control, OHS, and keeping clinic spaces organised. 

• Collaborate with clinicians and colleagues to resolve issues, improve processes and ensure smooth day-to-day operations. 

You may be a great fit if you:  

• Bring experience in medical administration or healthcare reception within a busy clinical environment. 

• Use clinical practice management systems, including Best Practice, and learn new digital tools quickly. 

• Manage competing priorities with strong organisation, accuracy and attention to detail in record-keeping. 

• Communicate professionally and empathetically with diverse patients and stakeholders, maintaining confidentiality. 

• Uphold infection control, OHS and cleanliness standards to support a safe clinical environment. 

• Apply sound judgement and problem-solving in fast-paced situations, escalating issues appropriately when required. 

For further information please refer to the attached PD.  

What we offer you!  
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:  

• Build future financial security with 17% superannuation 

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being  

• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning 

• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave 

• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company  

• Health and well-being services including a leading Employee Assistance Program  

For more information check out our benefits page!  

Your new team – Health Service Team 
The Health Service sits within Wellbeing Services in Student and Scholarly Services, supporting the University community. You will join a multidisciplinary clinic offering GP, psychology, psychiatry and specialist care to students and staff. The team values compassionate service, collaboration and continuous improvement, creating a supportive environment for developing medical administration skills. 

Be Yourself  
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. 

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. 

Aboriginal and Torres Strait Islander Applicants  
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.  
    
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].  

Application essentials: 

• Visit "apply with us" to learn more about the process, including tips and FAQs. 

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role. 

• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.  

• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.  

Want to know more? 

• For questions related to our recruitment process email Alex Spezza at [email protected] 

• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').  
   

Apply today, and join a community that’s shaping the future. 

Applications close: Wednesday 26th of August 2026 11:55 PM; AEST.  

Position Description:  
JR-016568 - Administration Assistant - PD.pdf 
JR-016568 - Administration Assistant - PD.docx