Administration Assistant – Outpatient Services
Permanent Part-time position – 3 days per week (22.5 weeks per week)
Two site locations: Cabrini Specialist Centre, Elsternwick & Cabrini Exercise & Wellness Centre, Malvern
We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.
At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.
About the role
We have a fantastic opportunity for an experienced Administration Assistant to join our Outpatient team on a part-time basis (3 days per week).
You will split your time between Cabrini Specialist Centre in Elsternwick and Cabrini Exercise & Wellness Centre in Malvern, providing reception and clerical support. This role requires someone confident and autonomous in managing front desk duties and patient interactions.
About You
We are seeking a proactive, friendly Administration Assistant dedicated to delivering excellent customer service and supporting our outpatient services efficiently.
Key Responsibilities:
Independently manage reception duties, providing a welcoming and professional environment for patients and staff
Coordinate appointment bookings for Allied Health Clinicians and Nurses
Provide accurate service information and obtain informed financial consent when needed
Process invoicing and payments via HiCAPS and Medicare; manage chronic disease management plans
Oversee patient scheduling, admissions, and discharges in line with health fund policies
Escalate complex patient concerns to the appropriate service manager
Maintain comprehensive knowledge of Cabrini ambulatory services and staff
Ensure strict confidentiality and compliance with Australian Privacy Principles and Cabrini’s privacy policies
Skills and Experience:
Exceptional attention to detail and customer service skills
Team player with a flexible and adaptable approach
Proficient in Microsoft Office (Word, Excel) with strong keyboard skills and ability to learn new software quickly
Previous healthcare experience and medical terminology training highly desirable
Experience with webPAS preferred
What we offer:
Salary packaging: up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
Convenience: Vibrant Malvern location, close to local shops, cafes and public transport
Travel Perks: Myki Commuter discounted fares
A commitment to health and well-being initiatives including discounted access to a wide range of gyms, pools, and fitness facilities through Fitness Passport
Access to a range of retail offers, discounted hospital services and savings on eligible private health fund services
To view the full position description click here
Enquiries should be directed to: Susy Baenziger – Manager Outpatients 9508 5200
*Please note that interviews may be offered on application, we urge you to submit your application today
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.
Skills Required
- Manage reception duties and patient interactions
- Coordinate appointment bookings for Allied Health clinicians and nurses
- Process invoicing and payments via HiCAPS and Medicare
- Proficient in Microsoft Office (Word, Excel) with strong keyboard skills
- Maintain confidentiality and comply with Australian Privacy Principles and Cabrini privacy policies
- Ability to learn new software quickly
- Split work across two site locations (Elsternwick and Malvern) and work part-time (3 days/week)
- Previous healthcare experience and medical terminology training
- Experience with webPAS
- Satisfactory background checks (professional references, National Police Check) and vaccinations (annual influenza); WWCC may be requested; COVID-19 vaccination highly recommended
What We Do
Welcome to Cabrini Health Cabrini is owned and operated by the Missionary Sisters of the Sacred Heart of Jesus who came to Australia in 1948 to take over the management of a 45-bed community hospital named St Benedict’s. Cabrini now has more than 800 beds and a comprehensive range of health services. There are acute facilities at Malvern and Brighton. The Cabrini Institute supports education and research, in order to continually improve the quality of care and educate tomorrow’s health professionals. Cabrini Technology provides an innovative, independent information and healthcare technology service to organisations throughout Australasia and has headquarters in Mount Waverley. More recently, Cabrini has established an Asylum Seeker and Refugee Health Hub in Brunswick, which provides access to a range of health services for people seeking asylum and newly arrived refugees. Cabrini is a not-for-profit health service and all surpluses are used to develop our services and facilities to provide the best possible care for patients and families. Cabrini supports and operates a number of other programs for disadvantaged people in our community. Patient care is the primary focus of our work and at the heart of all we do
