Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
Job DescriptionSupport store managers by providing accurate data, reports, and actionable insights to enhance daily operations
Prepare and share operational reports and performance dashboards with the Operations Manager
Monitor store performance on an hourly basis to ensure delays remain within target and take proactive actions when needed
Track and analyze key KPIs (productivity, fulfillment, delays, stock accuracy) and highlight performance gaps
Maintain and update operational dashboards and tracking tools for real-time visibility
Ensure data accuracy and consistency across all operational reports and systems
Proactively follow up with store teams on performance issues and track execution of action plans
Coordinate with Demand and Supply Chain teams to ensure smooth stock flow and availability
Identify operational inefficiencies and recommend data-driven improvements
Support capacity planning, workforce allocation, and workload balancing across stores
Monthly closure by ensuring SOP compliance for Invoices and returns submitted to finance
Qualifications
University Graduate degree in (Business, Supply Chain, Operation Management) or other related field
Strong Communication Skills
Language skills: Fluent English and Arabic.
Excellent analytical, problem-solving, and decision-making abilities
Proficiency in using operational software, and data analysis tools & presentation skills.
Ownership over assigned responsibilities & tasks,
Skills Required
- University Graduate degree in Business, Supply Chain, or Operation Management or related field
- Strong Communication Skills
- Fluent in English and Arabic
- Excellent analytical, problem-solving, and decision-making abilities
- Proficiency in using operational software and data analysis tools
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
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