Admin Team Leader

Job Description:

Admin Team Leader

Bupa Health Centre- Edinburgh

£32,000 + Fantastic Benefits

40 hours per week.

Monday – Saturday

Shifts consist of 7- 3:30, 8-4:30 and 11-8 (allocated on a rotas basis)

Permanent

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

You’ll help us make health happen by

As an admin team leader, you will manage a team of 3 multi-skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required.

• To supervise and coordinate all administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer.
• To ensure all administration supports the centre requirements in providing an outstanding experience for our customers (adults and children).
• Proactively manage issues which arise in administration matters, be that to do with the customer experience or your team.
• Ensure all administrative staff are aware of customer service standards via induction, Customer Experience training, team meetings, and appropriate system training.
• Support ongoing development of customer service skills amongst the administration team by completing timely Customer Experience appraisals and ongoing coaching.
• Act as the Centre Complaints Handler, being the first point of contact for any customer complaints and logging and responding to these in an appropriate and timely manner with the help of the Centre Manager, Health Services Manager and/or clinical colleagues.
• Manage the customer journey (prior to, during and after the appointment), responding immediately to requests accordingly to ensure a seamless customer journey.

Key Skills / Qualifications needed for this role

Educated to ‘A’ Level standard.

• PC literate, excellent knowledge of MS office packages.
• Excellent organisation and time management skills.
• Customer service experience and highly customer focussed
• Ability to prioritise workload and ability to separate the urgent from the important.
• Excellent interpersonal, written and verbal communication skills.
• Experience in data interpretation with an ability to draw out clear improvement actions (desirable)
• Administrative experience in a healthcare environment (desirable)
• Some previous leadership experience and people management skills (desirable)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email:

[email protected]

If you would like more information on the role or require an alternative format please contact [email protected]

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic - Edinburgh