Admin Specialist - Shaw, Mandaluyong

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

1. Operations:  Functional Deliverables and Standard Operating Procedures

a.1 Key administrative tasks

• Handle the management of the following:

• Housekeeping
• Transportation
• Accommodation – hotel (Provincial Sites) and staff house
• Cafeteria Concessionaires
• Requisitions for Purchasing
• Supplies Inventory
• Mobile Phones
• Asset Management
• Meeting Room Reservation
• BCP Logistics

a.2 Compliance to standard operating procedures, policies and deliverables

•  Ensure compliance to standard procedures and policies in the delivery of services to internal and external clients
• Provide support to the compliance to Health and Safety Standards
• Maintain various trackers for the key functions and ensure regular updating of the same
• Maintain proper filing of papers and documents
• Undertake other clerical works as the need arises

a.3 iSmart Ticketing System

• Attend to raised tickets in Altiris and close them within the agreed SLA
• Monitor the queue of their respective Facility to avoid aging for tickets
• Provide feedback to the requesting parties on the status of their request if further details or approvals are needed

1. Customer Service: Internal and External Clients
2. Internal Clients Requirements

• Facilitate requests for Team Building Activities
• Handle the requisition for purchasing creation in PeopleSoft for various program/department requirements
• Receive delivery of goods and services for program incentives
• Handle the distribution of goods and services for program incentives and team building requirements
• Attend to various requests of the programs/departments such as printing services, meeting room reservation, transportation services, client visits logistics, etc.
• Ensure proper manning of the telephone to address request and queries of the programs

1. b.2 External clients – vendors, lessors and concessionaires

• Coordinate with vendors on the delivery of PO’d goods and services and other concerns such as payment status
• Coordinate with lessors for staff houses for any concerns and issues pertaining to the staff house
• Coordinate with the concessionaires, together with the Cafeteria Committee on various concerns and issues pertaining to the management of the pantry

1. Training and Development

C.1 Attendance to training and various skills enhancement/development activities

• College Degree of any related courses
• At least 1 year relevant experience 
• Demonstrate ability to use Google Apps: Docs, Sheets, Slides, Drive, Gmail, etc.
• Can work in shifting schedules and extended hours, if needed
• Require very minimal supervision to complete assigned tasks
• Above average written and oral communication skills
• Ability to maintain a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential

All your information will be kept confidential according to EEO guidelines.