At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.
This position provides comprehensive support to the sales team, helping ensure a seamless and effective sales experience. Key responsibilities include delivering high-quality service to internal and external customers, supporting the implementation and installation of new groups, conducting data analysis, and developing reports and insights.Candidates applying to this position must live within driving distance of the Omaha, Nebraska metro. This position allows remote flexibility but will have occasional visits to the office.
What you'll do:
- Oversee the intake of RFPs and guide them through the process, collaborating closely with our agent and GA customers.
- Monitor and manage “Pended” proposals—these are RFPs missing necessary information, temporarily paused until requirements are met.
- Engage with agents to gather missing information and resolve any “Pend,” sometimes navigating sensitive conversations where our process may differ from industry norms.
- Set and manage expectations for turnaround times, always aiming for clear and empathetic communication.
- Serve as a customer-facing member of the RFP team, fostering positive relationships and supporting agents during stressful situations.
- As you grow in this role, you may also be trained to support the large group RFP team as a backup.
To be considered for the position:
High School diploma/GED required
One year of experience in an administrative, sales support, broker support, or customer service role required
Strong time management and organizational abilities.
Excellent interpersonal skills, particularly in maintaining positive, professional relationships under pressure.
Ability to follow up consistently and thoughtfully for missing information.
An understanding of the business and/or RFP process
Comprehensive onboarding to help you become an integral part of the RFP team.
Ongoing support and potential cross-training for the large group RFP team.
Ability and willingness to learn new systems and general computer skills
An equivalent combination of education and experience may be substituted for this requirement.
The ability to meet or exceed the attendance and timeliness requirements of their departments.
The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.
We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.
Skills Required
- High school diploma or GED
- One year of experience in an administrative, sales support, broker support, or customer service role
- Strong time management and organizational abilities
- Excellent interpersonal and relationship-management skills, including under pressure
- Ability to consistently and thoughtfully follow up for missing information
- Understanding of business and/or RFP processes
- Ability and willingness to learn new systems and general computer skills
- Ability to meet department attendance and timeliness requirements
- Ability to work effectively in a team and maintain positive relationships with staff, departments, and customers
- Live within driving distance of the Omaha, Nebraska metro area
What We Do
To millions of Americans, Blue Cross and Blue Shield symbolizes peace of mind when it's needed most. That’s because, collectively, the Blue Cross and Blue Shield brands represent the largest and most experienced health care benefit companies in the country. At Blue Cross and Blue Shield of Nebraska, our story is all about you – the people we’ve been serving since 1939. As a company born and raised in Nebraska, we believe it’s our responsibility to be an active member of the communities where we live and work alongside our customers. We envision a health care world without confusion that adds more good years to peoples' lives, and we consider it an honor to be there for you when you need us. Thank you for letting us be part of your story. 1939 was the beginning of a long tradition of health care coverage in Nebraska. Blue Cross and Blue Shield of Nebraska is a mid-size Nebraska business whose mission is to lead the way in supporting patient-focused care. We see the future of healthcare as one without confusion that adds more good years to peoples' lives. As a Nebraska-based company, we believe it’s our responsibility to be an active member of the communities in which our customers live and work.
