* Resolve reconciling items
* Reconcile ATM s
* Research and resolve outstanding ATM discrepancies
* Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters
* Research and clear adjustments with correspondent accounts/returns/not our items/duplicates
* Process the duplicate detect report and make appropriate entries
* Research all proof corrections and new account rejects
* Scan documentation daily and maintain filing of closed adjustment cases
* Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
*Position level dependent upon experience and performance
* High school diploma or equivalent
* Working knowledge of Microsoft office and general office equipment
* Ability to communicate in a professional manner verbally and in writing
* Ability to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Capacity to work with frequent interruptions and perform repetitive tasks
* Demonstrate emotional control under stress and strict deadlines
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Skills Required
- High school diploma or equivalent
- Working knowledge of Microsoft Office
- Ability to communicate professionally
- Strong customer service skills
- Ability to work independently and meet deadlines
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
