Adjustments Senior Operations Production Coordinator (Onsite)

Adjustments Senior Operations Production Coordinator (Onsite)
Capital One is seeking a smart, ambitious and talented professional that is self- motivated with excellent organizational and critical thinking skills and has a great attention to detail and the ability to work in a team productive environment. The Senior Operations Production Coordinator will participate in day to day processing functions of the Adjustments Department within Consumer Operations. The job scope includes the handling of check disbursement approvals partnering with internal departments, and finding solutions to all check disbursement related issues.
The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.
Responsibilities

• Live the company values of Excellence and Do the Right Thing
• Perform research and monetary adjustment transactions in support of Adjustments operations
• Managing case inventory effectively
• Researching and resolving check transaction errors
• Communicate/ correspond with branches, internal departments, vendors and external banks as necessary
• Utilize multiple necessary systems and applications with proficiency
• Proactively identifying and reporting operational and /or customer experience issues appropriately to management
• Identifies quality or production issues and communicates them with management
• Follow direction and execute tasks efficiently following policies and procedures
• Always providing a positive customer experience
• Maintain quality and production scores within departmental expectations
• Identify and escalate issues to management as necessary
• Positive role model for the team
• Other responsibilities as assigned by management
• Work with software applications such as Acquire, TRIPS, Imagesoft, and Fedline, SVPCO

Location: This role is an essential position and requires on site attendance in Richmond, Virginia
Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 2 years of Data Entry experience
• At least 1 year of experience within the financial or banking industry
• At least 1 year experience using Google Suites or Microsoft Office

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the financial or banking industry
• At least 2 years experience using Google Suites or Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).