ADC Supervisor

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance – 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a ADC Supervisor do?

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participant confidentiality. Violation of confidentiality may be cause for termination. 
• Punctual and dependable attendance.
• Hire, train, motivate, develop, and supervise all ADC staff. 
• Visit each site daily and provide guidance and support when needed.
• Always ensure adequate staffing at the ADC.
• Open and close the site in case of staffing issues. Work ADC site as required for business needs.
• Be a donation center subject matter expert on all processes, assist in all functions performed by ADC attendants.
• Assist in loading/unloading of Goodwill trucks and trailers.
• Manage expenses, including labor, and stay within budgeted expectations. 
• Ensure that staff follow the GRATIS model and provide exceptional customer service.
• Ensure that donor counts are accurately captured and reported.
• Ensure that the donation centers are organized and clean and follow all sorting processes accurately and consistently.
• Satisfactorily complete all administrative tasks, including but not limited to timecard review/approval, reporting, and recordkeeping. 
• Champion a safe working environment.
• Must be available to work during operating business hours as needed for business operations. The work schedule includes days, evenings, holidays, and blackout periods, weekends are required.
• Attend and complete all training and meetings as required.
• Conduct mandatory monthly meetings with staff.
• Perform other duties and projects as assigned.

Key knowledge and experience

• High school diploma or GED required.
• 1 year of experience in a supervisory role of 10 or more employees.
• Driver license for 3 years.
• Valid Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Strong written and verbal communication skills with the ability to coach and tactfully assist fellow employees. 
• Strong attention to detail and the ability to prioritize and organize work.
• Critical thinking skills and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced, deadline-driven work environment. Basic math skills. 

What does it mean to be a member of the Chattanooga Goodwill organization?

• You’ll have the satisfaction of knowing that your work is making a difference in your community.  In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth.  Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.
• Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.
• Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.