Adaptive Tech Coordinator

Indera is looking for an Adaptive Tech Coordinator

Position Summary:

The Adaptive Tech Coordinator will be responsible for coordinating person-centered services that support individuals in achieving greater independence, health, safety, and quality of life through assistive technology, adaptive equipment, and adaptive design solutions. This position serves as a liaison among individuals receiving services, families, care teams, providers, vendors, and volunteers to ensure effective communication, service coordination, and project implementation. The Coordinator maintains program documentation, monitors participant and project outcomes, supports day-to-day program operations, and contributes to quality improvement initiatives while ensuring compliance with applicable program requirements.

Confidentiality: High-level confidentiality is required for access to all organization records.

Safety Compliance: Office functions are performed while maintaining a safe work environment.

Job Responsibilities:

• Coordinate person-centered assessments and support planning in collaboration with participants, families, care teams, and community partners.
• Review and process program documentation to ensure accuracy and compliance with applicable requirements.
• Coordinate the acquisition and implementation of assistive technology, adaptive equipment, and related services.
• Serve as a primary point of contact for participants, families, providers, vendors, and volunteers, ensuring clear communication and coordination.
• Collaborate with internal and external stakeholders to support individualized solutions that promote independence, health, safety, and quality of life.
• Monitor participant progress, project activities, and service outcomes to support quality improvement and effective service delivery.
• Maintain accurate participant records, program documentation, and data for reporting and compliance purposes.
• Coordinate program activities, including scheduling, project tracking, volunteer support, and operational needs.
• Support program outreach, communications, and other administrative activities as needed.
• Attend and actively participate in inter-departmental meetings, meetings with funding representatives, and out-of-town networking conferences as needed.
• Uphold codes of conduct and ethics, as well as all Agency policies and procedures.
• Exercise sound judgment and maintain confidentiality of protected health information and other sensitive data in accordance with Agency and HIPAA policies.

Required Skills / Capabilities:

• Excellent verbal and written communications skills, organizational and record keeping skills
• Basic proficiency with Microsoft 365 applications (including Outlook, Word, Excel, and Teams) and the ability to learn and effectively use other software platforms and electronic documentation systems
• Basic social media and content creation skills
• Comfortable managing multiple tasks in a dynamic environment
• Clean driver license and registered, inspected, insured and reliable transportation
• Successful completion of pre-employment screenings

Education and Experience:

• High school diploma or equivalent required; post-secondary education or training in a related field preferred but not required.
• Experience in program administration, coordination, or related human services roles preferred.
• Interest in pursuing a professional credential in enabling technology, such as Enabling Technology Integration Specialist (ETIS) or Assistive Technology Professional (ATP).

Work location: Syracuse - Onondaga County

Hours and days: Monday-Friday 8:00am -4:00pm

Compensation: $22.42 -$25.92 per hour

Non -Exempt

40 hours per week, including one-hour paid lunch