Chewy is seeking a highly motivated, passionate, results oriented Associate Director, Field Transportation to join our exciting, fast paced team. Our team is growing and if you are equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! As an Associate Director of Field Transportation Operations, you will lead a regional team within FC network responsible for the following Transportation initiatives: inspect speed and cost outcomes across our inbound and outbound carrier base, management of parcel carriers, identify and resolve recurring/acute operational disruptions, developing tools to help operations hit performance and safety targets, network planning, peak capacity planning/coordination, ongoing development of Team Members, building strong relationships with cross-functional partners, and ensuring consistency of standard work development and execution to support daily operations. You will be involved in many aspects of building the business and are looking for someone who has the personality, passion, excitement, and drive to succeed!
What You'll Do:
- Lead, manage and develop a team of Operation Managers and Area Managers for a region of Chewy FCs
- Develop and share standard methodologies across the shifts and network and coordinate with technical resources to define and prioritize scalable solutions.
- Hold the highest standards for a safe work environment
- Operate as an owner and with independence for all transportation operations across all shifts, all FC's, and all Chewy business units (Retail, Pharmacy, CFS, Frozen) within your region
- Provide operational communication updates and define strategic operational needs across key partner groups within the FC, with carriers, and with corporate support teams
- Accountable for ensuring resourcing within the region. Ensure that the hiring, training, process implementation, scheduling, and team member performance management meet our operational needs and standards.
- Accountable for ensuring that the safety, training, auditing, equipment readiness, and certification of the Switcher Program meet our operational needs and standards.
- Accountable for ensuring that any FC specific issues are resolved in a timely manner and meet the needs of cross-functional partners.
- Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas
- Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust
- Review, communicate and remediate performance on KPI's within region and with carrier partners (small parcel and truckload) leading with data to support recommendations
- Accountable for ensuring daily and weekly alignment and readiness with carrier partners to support execution.
- Accountable for ensuring implementation of network improvements, cross-functional alignment, (peak) planning preparation/execution, clear timelines, and clear success metrics.
- Step in as leader to cover all Director responsibilities as required for coverage
What You'll Need:
- 6-8+ years of Supply Chain/Transportation experience and supervisory experience leading large teams preferably in a logistics, warehouse, or distribution center environment
- Position will require travel (35%)
- The highest levels of integrity and ethics
- BS/BA in Supply Chain, Logistics, Operations, Business Administration or Business Management.
- Ability to work a flexible schedule to include nights, weekends, and holidays as business needs dictate
- Excellent interpersonal skills, oral and written communication skills, and strong attention to detail
- Customer service obsession, with desire to go above and beyond to satisfy customer needs
- Detail oriented and possess superior organizational, self-motivation and problem-solving skills.
- Ability to collaborate with cross functional stake holders, influence decisions, and recommend/ implement a course of action using data to guide decisions.
- Ability to drive process improvement by defining timelines, implementing checks and balances, identifying process steps that can be automated, and developing KPI's to ensure compliance.
- Tenacity pursuing carrier performance issues and strong sense of urgency to correct/improve.
- Solid understanding of data analysis including advanced proficiency with Excel, SQL, and Tableau.
- Demonstrated ability to work in a start-up environment with high level of ambiguity and change
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$131,500-$211,000 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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