Our Opportunity:
Chewy is looking for a dynamic AD Product Manager to join our Retail Operations Systems and Services team in our Florida or Seattle office. The Retail Operations Systems and Services team is redefining the applications and services used by our B2B partners and Chewy’s Merchandising business and operations teams. This team is expected to set the standard for optimization and automation of essential processes to continue exceeding customer expectations. We are on an exciting journey building a world-class platform from the ground up to support our vendor operations and are looking for a product leader with a builder mentality and passion for working backwards from customer problems to find innovative solutions.
As a AD Product Manager, you will be responsible for defining and executing the product strategy based on a deep understanding of customer needs, collaborating closely with cross-functional teams, and ensuring the successful delivery of new features that meet the unique needs of our internal and external partners. You will be a thought leader, own the end-to-end product lifecycle, from ideation through delivery, using your expertise in data analysis, user experience design, and market research to win long-term customer trust and achieve business growth, while maintaining knowledge on industry innovations, trends, and best practices. This role requires a strategic thinker with a proven track record of delivering successful products to drive innovation, scalability, and maintainability while collaborating with our internal engineering/IT teams.
What You will Do:
- Use your customer first mindset to develop and execute a product strategy, aligning with Chewy’s mission and goals to deliver best-in-class customer experiences.
- Work closely with B2B partners, internal teams, and other stakeholders to gather requirements, prioritize features, and ensure their successful implementation in our vendor portal.
- Create and maintain a multi-year product roadmap and prioritized product backlog, ensuring the product vision aligns with customer and business goals.
- Imagine and explore the feasibility of bold, new ideas that would be impactful to our customers and improve the user experience, while meeting unique workflow and collaboration requirements.
- Define and analyze measures of success (KPIs) for new features and enhancements, transforming these customer and business insights into clear requirements for product enhancements and new features.
- Create mechanisms to track progress and deliverables related to the product/feature suite you own across all tech and non-tech tracks.
- Monitor performance of your product(s) and measure impact of product enhancements; communicating impact clearly across the organization to drive prioritization.
- Exhibit a strong sense of ownership and superior communication skills.
What You will Need:
- 7+ years of progressive experience in product management or related fields, with 5+ years in Product Management; eCommerce experience preferred.
- BS in Business, Marketing, Computer Science, Engineering, or a related field; MBA or equivalent preferred.
- Excellent analytical skills with demonstrated experience turning data into actionable insights.
- Experience working on greenfield ideas from concept-to-launch as well scaling businesses and features while dealing with ambiguity.
- Excellent communication and collaboration skills with aptitude to analyze, communicate and present metrics, plans and decisions effectively to support recommendations across a large organization.
- Position may require periodic travel (2-3x/year).
Bonus (if applicable):
- MBA, Masters in Analytics, or equivalent advanced academic degree
- Project Management Certification
- Lean Six Sigma tool set
- Advanced SQL skills
- Advanced Tableau skills
Compensation & Benefits:
Our salary range for a AD Product Manager position is $156,000.00 - $255,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
