Our Opportunity
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. At Chewy, the Payments team is dedicated to enhancing the customer experience by introducing new and improved payment options, increasing order success rates, and reducing costs.
Chewy is hiring an AD Product Manager - Payment Partnerships and Strategy to join our team in Bellevue, WA, Boston, MA, or Plantation, FL. Reporting to the Director of Payments and Fraud, you will drive our payments roadmap, support complex product implementations, and work with third-party vendors to achieve results. You should have a proven track record of focusing on customer needs, managing strategic roadmaps, launching cross-functional payment products, and negotiating partnerships in large organizations.
What You’ll Do
- Payments Roadmap and Execution: Collaborate with internal and external teams to define and implement the payments strategy.
- Third-Party Relationship Management: Oversee relationships with payment processors, networks, and acquirers, ensuring effective contract negotiations and managing RFP/RFI processes.
- Product Vision and Communication: Develop and communicate compelling short and long-term product visions, providing regular updates to leadership and stakeholders.
- Project Coordination and Risk Management: Ensure seamless communication of results, risks, and issues across projects, fostering collaboration and alignment with business owners, project leaders, and team members.
- Support and Best Practices: Apply your skills to support the Payments and Fraud team, sharing product management best practices and aiding in implementation execution.
What You’ll Need
- Experience: 7+ years in product or partner management, with a focus on Payments in e-commerce or similar industries. Proven track record in driving contract negotiations and delivering complex product roadmaps.
- Analytical and Communication Skills: Strong data analysis abilities, capable of presenting metrics effectively to support recommendations. Excellent written and verbal communication skills.
- Project and Stakeholder Management: Demonstrated ability to manage time-sensitive tasks with attention to detail. Strong skills in stakeholder management, particularly with leadership, and in guiding initiatives from conception to completion.
- Education: Bachelor’s degree in business administration, finance, operations management, or a related field, or equivalent experience.
- Travel Requirement: Willingness to travel up to 25% of the time.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
