At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets - and pet parents - as family, and we are passionate about exceeding their expectations at every interaction.
The Chewy Payments team plays a key role in delivering a payment experiences that builds customer trust and drive business impact. From enabling new payment capabilities to optimize transaction success and unlocking new financial offerings, our team ensures Chewy is at the forefront of customer-first commerce.
We are seeking an Associate Director Product Manager - Payment Innovation to join our team in Seattle, WA, Boston, MA, or Plantation, FL offices and play a pivotal role in the customer payments space. This role will own strategy, development, and execution of a new client facing financial experience that expands how Chewy shows up in moments that matter to pet parents. Your effort from early definition through go-to-market, while collaborating closely with cross-functional partners, external suppliers, and Chewy leadership are vital to forward thinking approach moving forward. You will report into the Director of Payments, Fraud, and Gift Cards.
What You'll Do:
- Define and implement a product roadmap for a new customer-facing financial offering, passionate about driving dedication, trust, and long-term engagement.
- Deliver end-to-end product lifecycle from early concept development to partner selection, systems integration, servicing design, and launch.
- Translate customer needs and business strategy into clear product requirements and technical specifications.
- Collaborate with engineering, finance, legal, marketing, analytics, and external partners to bring the product to life.
- Develop and implement key performance metrics to monitor product health, customer adoption, and engagement outcomes.
- Serve as the connective tissue across internal and external Team Members, ensuring alignment and accountability at every stage.
- Deliver product documentation, insights, and updates to senior leadership on roadmap, resourcing, risks, and achievements.
What You'll Need:
- 7+ years of experience in product management, with 4+ years in payments, FinTech, Loyalty, or other experiences.
- Bachelor's degree in business, technology, finance, or equivalent experience.
- Experience working on or with credit card programs is a plus - especially roles involving partners, card networks, or servicing design.
- Ability to lead product development involving systems and integrations.
- Strong and thinking skills with the ability to develop cases, evaluate tradeoffs, and ambiguity into action.
- Excellent written and verbal communication skills, including experience making pitches to Team Members.
- Tight-knit collaboration and team member management abilities.
- Ability to work in fast-paced, high-ambiguity environments with a sense of ownership.
- A passion for building products that build both and value.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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