ChatGPT Ads Japan
Location: Tokyo, Japan
Engagement: Contractor
Work arrangement: Hybrid, with three days per week at the Tokyo Midtown office
OpenAI is looking for a contractor to support ad operations for ChatGPT Ads in Japan. The primary focus of this role is responding to inquiries from advertising agencies and coordinating with relevant teams at our US headquarters to resolve issues and provide clear, timely updates.
Support agency inquiries related to ad review appeals and requests for re-review.
Investigate invoice-related questions and coordinate with relevant teams to clarify billing issues.
Gather information on technical issues in Ads Manager and coordinate troubleshooting and resolution.
Work with US-based teams to check progress, clarify next steps, and communicate updates to agencies.
Track inquiries and follow up through resolution.
Experience in campaign management, ad operations, or supporting advertising agencies.
Strong communication skills in Japanese and the ability to explain issues and next steps clearly.
Attention to detail and the ability to manage multiple inquiries and follow-ups.
A collaborative approach to problem-solving across teams.
Ability to review and communicate information in English with support from AI tools.
This role involves written communication with US-based teams. You do not need to write fluent English from scratch. You should be comfortable using AI tools to help draft messages, understand responses, and verify that the content accurately reflects the issue and intended message.
Skills Required
- Experience in campaign management, ad operations, or supporting advertising agencies
- Strong Japanese communication skills and ability to clearly explain issues and next steps
- Attention to detail and ability to manage multiple inquiries and follow-ups
- Collaborative approach to cross-team problem-solving
- Ability to review and communicate information in English using AI tools
What We Do
GreenLight.ai is an AI-powered worker classification, management, and payroll platform that helps businesses compliantly hire, manage, and pay freelancers and contractors globally. By providing an integrated Freelancer Management System (FMS) with built-in EOR and AOR services, it streamlines onboarding, payroll, and compliance, reducing legal risks and administrative overhead for enterprises, staffing firms, and talent marketplaces.
