Ad Operations Coordinator

Job Description:

Job Scope: 

Supports the execution and optimization of performance marketing campaigns by coordinating ad operations processes across assigned accounts and platforms. Responsible for campaign setup, trafficking, QA, pacing monitoring, and performance tracking to ensure campaigns launch accurately and deliver against client KPIs. Influences revenue performance by maintaining operational accuracy, minimizing delivery discrepancies, and proactively identifying optimization opportunities in partnership with Account Management and Media Buying teams. Geographic scope may include domestic and/or international campaigns depending on client assignment. This is an Individual Contributor role with no direct reports.

Strategic Imperative: 

The Ad Ops Coordinator ensures flawless, compliant campaign execution from kickoff through completion, safeguarding tracking integrity and delivering timely, accurate reporting. Acting as the central communicator across clients, Account Management, Sales, Engineering, and partner networks, this role proactively troubleshoots broken tracking links, browser-extension integrations, and coupon feeds to resolve issues quickly and prevent recurrence. By reconciling incomplete assets and information, upholding SLAs and contractual commitments, and communicating clearly and responsively, the Ad Ops Coordinator drives client satisfaction and retention—turning operational excellence into measurable business impact. 

Primary Objectives: 

• End-to-End Campaign Trafficking & QA – Collect assets, validate specs, configure tracking (pixels/UTMs/postbacks), and launch on time with zero critical errors.

• Tracking Integrity & Issue Resolution – Monitor links, browser-extension integrations, and coupon feeds; troubleshoot discrepancies quickly, document fixes, and prevent recurrence.

• Stakeholder Communication & Workflow Coordination – Serve as the central point across Sales, Account Management, Engineering, and partners; uphold SLAs, provide clear status updates, and escalate risks promptly.

• Client Service & Performance Reporting – Respond to client inquiries swiftly, meet contractual obligations, and deliver accurate, on-schedule reporting that drives satisfaction and retention.

Detailed Job Duties: 

• Troubleshoot broken tracking links, browser extension integration and online coupon feeds

• Identify, reconcile and resolve discrepancies of incomplete information or assets

• Be the central communicator between all stakeholders taking campaigns from inception through completion and successfully reporting results

• Work cross departmentally for issue resolution when needed

• Deliver great customer service and maintain high client satisfaction levels

• Respond to client inquiries in a timely manner

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The MUST Haves:  

• One or more (1+)  years relevant experience at interactive agency or equivalent

• Superior verbal and written communication skills

• Must be detail oriented and possess strong analytical skills

• Excellent organization and project management skills

• Ability to think creatively

• Thrive in a fast-paced environment

• Works well independently and in a team environment

• Must have superior prioritization and multitasking skills

 The Nice to Haves: 

• BA/BS degree preferred

• Strong understanding of digital advertising solutions (i.e. video, media or performance) and revenue ecosystem preferred     

 All positions within the company require the following (unless otherwise specified or required for the job (see below):

• Physical Ability:

  • Sit up to 5 hours per day 

  • Stand up to 5 hours per day

  • Lift, carry, push up to 25 lbs

• Ability to listen, read, organize thoughts, analyze, and communicate (both in verbal and written form, in English, in a concise and professional manner)

• Ability to type on a keyboard and utilize the computer work tools constantly and with proficiency

• Regular and consistent attendance to work and meetings 

• Ability to receive and offer feedback in a professional and positive manner

• Adherence to company policy and behavior in accordance with our values and norms.

• Frequent and timely communication, collaboration, as well as responsiveness to peers and management