Ad Operations Coordinator (Remote)

Who We Are (Mode Mobile)

Mode Mobile is the creator of EarnOS, a transformational software that turns ordinary smartphones into "EarnPhones". This innovation empowers users globally to monetize everyday mobile activities such as streaming, gaming, shopping, etc. We enable users to profit from their data and attention, rather than letting only tech giants benefit. What sets us apart is our inclusive approach - converting users into earners, facilitating over $150M in earnings and savings, while going a step further and turning earners into owners by awarding stock ownership in Mobile Mobile based on their usage. We have attracted over 40 million users across 170 countries. 

​​Mode Mobile is proud to stand as the #1 Fastest Growing North American Software Company recognized in Deloitte's 2023 Technology Fast 500, and ranked #2 across all sectors (Deloitte Fast 500 Winners)

For additional insights check out the information about our reward-based super app, Mode Earn App, that also powers the reward engine behind our proprietary smartphone, Mode Earn Phone.

Our Team and Culture Drive Our Success

Our team is the heart of our culture.  We value innovation, collaboration, and curiosity, with a passion for getting things done.  We strive to hire and cultivate the best team members and foster a culture of open communication and transparency.  We are driven and hard-working but also committed to having fun along the way.  We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.

You can read more about our team and how we work here.

The Role

We are seeking a highly motivated Ad Operations Coordinator to join our team. As a fully remote company, our ideal candidate must be a dynamic self-starter with a proven track record for maintaining strong relationships with current clients, providing client support, and renewing and growing our account base.

Who You Are and What You’ll Do

Sales & Account Management

• Work with sales teams to provide client support and help grow accounts
• Support the sales team in the monthly and quarterly sales renewal processes
  • Assist in the preparation of proposals
  • Successfully manage the progress of a large number of simultaneous renewals
  • Identify and help resolve potential blockers to successful renewal efforts
• Oversee the operational elements of client campaigns
  • Obtaining client approvals, managing insertion orders, and verifying commission rate adjustments
  • Coordinate with internal and external stakeholders to schedule promotions and traffic creative assets for these assets
  • Provide reporting and campaign details  
• Provide regular and ad hoc performance reporting to clients, agencies and internal teams
• Deliver excellent customer service and maintain high client satisfaction levels

Operations

• Work with internal teams to launch pre-qualified lists of advertisers
• Identify & apply to new merchant programs in our existing advertising networks to drive incremental revenue
• Collaborate with the data entry team to manage the new merchant launch queue
• Upload, test & launch new campaigns to ensure a healthy pipeline of offers
• Monitor and review campaign performance
• Optimize active campaigns in real time

What You Bring to the Team:

• 2+ years of digital marketing or e-commerce experience
• Excellent organization and project management skills
• Must have superior prioritization and multitasking skills
• Able to execute interactive marketing strategies
• Demonstrated record of success in account management with proven ability to renew and grow existing accounts
• Superior verbal and written communication skills
• Thrive in a fast-paced environment
• Works well independently and in a team environment
• Ability to work well under pressure
• Proficient with G Suite 
• Experience with e-commerce and affiliate marketing industry a plus
• BA/BS degree preferred
• Alignment with our core values:
  
  • ​​Accountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.
  • Action-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact.  You take initiative, roll up your sleeves, and get things done.
  • Caring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.
  • Curious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better.  You're a lifelong learner with a thirst for knowledge and a constant desire to improve.
  • Thorough: Your work is thoughtful, impactful, timely, accurate, and complete.  You pay attention to detail, are meticulous, and ensure quality work and compliance.

We Believe In The Following Workplace Norms

• Allow OKRs to Guide Us
• Assume Positive Intent
• Agree to Disagree & Commit
• Set New Precedents
• Accomplish More with Less
• Hold Yourself & Others to High Standards
• Speak Up
• Be Resourceful
• Follow the 80/20 Rule

What We Are Offering

• We are a 100% remote-first, global company.
• A competitive compensation package.
• We offer generous perks & benefits to team members. 
• Participation in the Company's equity plan (for full-time team members).
• We provide individual bonuses in accordance with our Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal and work milestones.
• Remote social activities, including virtual coffee buddies. 
• Bonus.ly - We use Bonus.ly as a way to recognize and reward team members for their hard work and commitment.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO, generous Company Holidays, and Wellness Days (for full-time team members).

If we just described you and your perfect role, we'd love to talk with you.  We have a lot to accomplish this year and look forward to making headway and creating success together!

Mode Mobile does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

Our company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and strive to create an inclusive environment for all team members.