AD, Field Access Manager - Great Lakes

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Associate Director, Field Access Manager- Great Lakes

Location: Chicago, IL

As a customer-facing regional role, the Associate Director, Field Access Manager supports key accounts, enhances efficiency, and streamlines patient access. Reporting to the Field Access Director, this position involves managing the Biologic Coordinator speaker programs, handling complex cases, identifying opportunities, implementing process improvements, and leading special projects. The AD also plays a key role in training and collaborates with cross-functional partners to ensure effective communication and collaboration. Additionally, this role covers regional vacancies, ensuring consistent support and coverage across the assigned territory.

Description

• Provide additional support and pull through to T1 accounts based on volume, graduation and cycle time rates
• Routinely meet with T1& T2 accounts to identify opportunities for efficiency, support FAM messaging and streamline patient access
• Support Biologic Coordinator Speaker Program
  • Train speakers, support education to influential BCs, assess program execution
• Liaison between the Field Access Manager team and Vendor Partners
  • Complex case and escalation management
• Identify opportunities in various channels:
  • Large IDNs, Group practices, Private equity groups
• Operationalize process improvements
  • Goal:   patient access faster
• Support on-boarding and training
  • New hires & on-going skill and messaging development
• Lead special projects
  • HUB related projects, Training, Marketing, Reporting
• Liaise with multiple cross-functional partners
  • Sales, market access, reporting, Patient Services

EXPERIENCE

• Minimum of 5 years Field Access Experience
• Minimum of 3 years experience working in a Specialty Pharmacy or Hub
• Vendor management and account management expertise
• 3-5 years leadership experience
• 3 years Project management experience