Business Manager, Actuarial Services

The Opportunity

Reporting to the Head of MBPS Actuarial Consulting and Program Management, the Business Manager plays a critical role in driving the performance management and governance of the MBPS Actuarial function. This role partners closely with actuarial leadership and enterprise stakeholders to drive operational excellence, deliver actionable insights, and support the continued growth and scalability of one of the largest actuarial shared services organizations in the region.

Established in 2012, MBPS Actuarial has grown into a global center of excellence with over 200 professionals supporting Valuation, Asset & Liability Modelling, Experience Analytics, Pricing, and other core actuarial services.

MBPS Actuarial offers a wide range of global opportunities across multiple actuarial disciplines, a high performing culture, a market leading actuarial development program, a job rotation program, and a leadership team dedicated to your growth and success.  Beyond that, their influence extends to the broader community and industry, enriching the professional landscape for everyone involved.

Position Responsibilities:

Business Management

• Partner with cross-functional teams (Business Relationship, Workforce Management, Finance, L&D) to enable delivery of actuarial services in line with operational and governance commitments
• Drive performance management of the actuarial function through defined metrics, reporting, and continuous improvement initiatives
• Synthesize insights from operational and business data to support decision-making and identify improvement opportunities

Governance

• Lead monthly and quarterly performance reporting, including analysis of trends, variances, and key drivers
• Develop and maintain performance metrics aligned with global actuarial and enterprise standards
• Provide insights and recommendations to leadership to address risks and improve outcomes

Planning & Portfolio Management

• Facilitate the annual and multi-year strategic planning process for the actuarial function, including roadmap development
• Partner with leadership, HR, and workforce management teams to enable effective onboarding, scaling, and transition of work
• Support prioritization and tracking of initiatives across the actuarial portfolio

Required Qualifications:

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Finance, or related field
• 5-8+ years of experience in actuarial services, business management, or operational leadership
• Strong analytical, reporting, and problem-solving capabilities
• Proven ability to manage multiple priorities and deliver in a dynamic environment
• Excellent stakeholder management and communication skills

Preferred Qualifications

• Experience in performance reporting, governance, or shared services operations
• Experience with data tools (Excel, Power BI or similar)
• Certification in Lean, Six Sigma, BPM, or COPC
• Progress toward actuarial designation

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].