Active Directory and Entra Specialist - L3 (Vice President)

As the Senior Active Directory Engineer, you will be working to bring multiple groups together and managing projects to drive Citi forward in all these areas:

• Work with Azure engineering architects to help Plan, build, integrate, administer, and support on-prem and multiple cloud-based platforms for Wintel servers.

• Working closely with our Engineering and Sector aligned Operational teams to improve “testing” and “time to market” – championing next gen products and platforms.

• Work on troubleshooting and resolving complex problems. Performing application setup and integration, diagnosing issues with applications running on servers or in microservices

• Monitoring, maintenance and support of Microsoft Windows AD servers; ensuring that global standards are maintained.

• Resolution of customer incident tickets relating to services supported within defined timeframes.

• Host cross platform and cross organization calls to get stakeholders involved and drive inclusion.

• Provide on call support for the Global AD Infrastructure.

• Identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution.

• Delivery of work packages assigned to the group by central project managers, and of tasks assigned by the group manager.

• Provide technical support to all Wintel SA teams within agreed service standards ensuring that all relevant parties are kept advised of progress.

• Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary.

• Risk and Compliance – Partner closely with OS Operation and Risk teams to build systemic process that help maintain Citi’s system desired state and enforce compliance.​

Requirements:

• The ideal candidate will also have prior experience in AD operations and multi-team technical leadership for large complex environments.

• Expert level knowledge of Microsoft On-Prem and Azure AD, Exchange, Windows Server OS (2016, 2019, 2022), System Center and SQL Server is a plus.

• Interface with various multi-regional internationally diverse teams and guide them to a common goal to archive success.

• Willingness to learn new technologies & concepts; while being ready to dive deep into complex problems

• Capable of designing, deploying and supporting complex solutions.

• Must be able effectively communicate with the senior management, customers and end-users.

• Demonstrated ability to engage in senior level technology decision maker discussions

• A passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Ideally the candidate will also have these core competencies:

• Solid understanding of Citi Microsoft tool sets and operational control.

• Ability to communicate across perceived organizational boundaries and break down silos to achieve global synergy.

• Ability to lead multi-faceted groups to a common goal.

• Extensive experience with Service Now for Changes and Incidents

• Ability to interpret large reports and plan related actions needed.

• Balance tactical and strategic goals into a stable and manageable operational framework.

We offer:

• Attractive conditions of employment and benefits.

• Day-to-day management, support and maintenance one of the World’s Largest Enterprise Active Directory implementations supporting more than 400,000 Users. This is a great opportunity to be part of a core support organization and Global AD team who provides the highest level of support in a large enterprise.

• Involvement on diverse projects in differing areas of the business, liaising with Project Managers and stakeholders.

• Acquisition of knowledge on Disaster Recovery, implementing and testing contingent solutions for supported services and businesses.

• Development of thorough knowledge of risk, risk assessment, controls and control testing, which is a vital component in any business’ operations.

• Partnership in service delivery to a truly global organisation provides opportunities for personal and professional growth through exposure to the diverse requirements found in an extremely large enterprise.

• Administration of large-scale enterprise-class infrastructure services provides a challenge not found in smaller organisations.

• Opportunity to work in diverse and inclusive environment

• Flexible working environment

#LI-Hybrid

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