Activations Representative
North- Remote
Let’s go North, together.
Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Job Summary:
An Activation Representative in our Customer Boarding Department is the first point of contact with our newly approved merchants, providing them with the first impression of North American Bancard. This position is responsible for training merchants on various payment processing systems with the goal of activating the merchant account, which historically our activation efforts resulted in more than 80% activation rate. This position requires an energetic, solution solving individual who can provide our merchants with step by step installation assistance for various processing equipment, walk through of equipment capabilities and functions, Payments HUB setup and training, technical support and troubleshooting, and provide merchants with support resources. This position will play a key role in securing revenue and building customer loyalty.
What you'll do:
Contact newly approved merchants and provide them step by step installation assistance for terminals, POS systems, and software
Verify that the payment processing system and key functions are properly installed and programmed to process the first transaction
Engage with Senior Activation Representative to help troubleshoot technical issues
Payments HUB setup and training
Schedule phone appointments for merchant installation assistance and follow up
Perform end to end activation process for upgrade conversion work
Ability to learn and understand applicable processing equipment, software and services that the organization offers
Expand knowledge through internal resources, supervisors, fellow employees, company training, and trade publications
Maintain a high degree of ethical behavior in all aspects of the daily business including relationships with merchants, Partners, and co-workers
Build and maintain strong working relationships with all NAB and TMS employees and departments by keeping a positive attitude and a collaborative focus in all interactions
What we need from you:
High School Diploma or G.E.D. required
Payment industry or relevant experience preferred
Technical aptitude ability
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
PTO: Vacation, Sick, Holidays
Birthday Holiday
Education Assistance
401(k) + Match
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account
Salary Range: $15.00-$19.00 per hour
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North, and our family of companies, visit our website: north.com
Skills Required
- High School Diploma or G.E.D.
- Payment industry or relevant experience
- Technical aptitude / ability to troubleshoot payment equipment and software
What We Do
NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Why Work With Us
At North, we put a clear focus on team member well-being, both personally and professionally. We offer Flexible PTO and Work by Choice policies (i.e. work remotely, in office, or hybrid) that create the flexibility our team members need to do their best work.
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