Acquisition & Onboarding - BA4 Product Owner

Purpose of the role

The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility – making sure the right thing is being ‘built’, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques.

Accountabilities

• Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.  

• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.

• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully. 

• Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog. 

• Managing the Product Backlog: Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future proofing against the product strategy. 

• Act as the Voice of the Customer: Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience. 

• Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed-upon acceptance criteria and deliver business value. 

• Collaborate with Stakeholders:  Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives. 

• Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage on-going readiness and 'run' activities of live products including monitoring, governance and approvals. 

• Risk and Control:  Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and escalate as necessary those risks, and alignment between the product management and control functions.  

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.

• Requires in-depth technical knowledge and experience in their assigned area of expertise

• Thorough understanding of the underlying principles and concepts within the area of expertise

• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.

• Will have an impact on the work of related teams within the area.

• Partner with other functions and business areas.

• Takes responsibility for end results of a team’s operational processing and activities.

• Escalate breaches of policies / procedure appropriately.

• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.

• Advise and influence decision making within own area of expertise.

• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.

• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

• Make evaluative judgements based on the analysis of factual information, paying attention to detail.

• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

• Guide and persuade team members and communicate complex / sensitive information.

• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Acquisition & Onboarding - BA4 Product Owner in Barclays' Acquisition and Onboarding business, To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, supporting product strategy and delivery through Barclays execution teams, contributing to outcomes for customers, colleagues and the bank through risk management, regulatory compliance and effective controls. This role supports the Current Account onboarding journey through delivery coordination, control monitoring, reporting and governance activity.

Purpose of the Role

To support Product Owners and Feature Teams in delivering onboarding journey outcomes through data analysis, control monitoring, governance and operational execution.

To be successful as an Acquisition & Onboarding - BA4 Product Owner, you should have:

Basic/ Essential Qualifications:

• Strong analytical capability with the ability to develop customer-level insights from customer, colleague, operational and performance data, translating findings into product strategy recommendations and journey improvements.
• Experience supporting the design, development and delivery of customer propositions and digital journey enhancements within Agile product teams.
• Proven ability to monitor and report on journey-level controls, ensuring effective control oversight, risk identification and timely escalation of issues.
• Knowledge of Operational Risk and Control (ORAC) frameworks, with experience tracking actions, managing dependencies and escalating risks or delays appropriately.
• Experience supporting governance processes, including preparation of Business Operating Model (BOM) packs, evidence collation and stakeholder reporting.
• Strong reporting and MI skills, with the ability to produce and interpret acquisition, customer journey and operational performance metrics, highlighting trends, risks and opportunities.
• Ability to analyse customer and colleague feedback, derive actionable insights and translate them into product backlog priorities and enhancements.
• Understanding of third-party supplier management and oversight, including onboarding and governance of partners such as KYC providers and credit reference agencies.
• Experience supporting User Acceptance Testing (UAT), Limited Customer Pilot (LCP) activities and release readiness processes.
• Proficiency in Jira and Agile delivery tools, maintaining backlog hygiene, delivery tracking and effective workflow management.
• Strong incident, issue and risk management skills, ensuring appropriate tracking, visibility, governance and escalation.
• Effective stakeholder management, communication and problem-solving skills, with the ability to work collaboratively across Product, Technology, Risk, Operations and Supplier teams.
• Comfortable leveraging AI-enabled tools to enhance analysis, backlog refinement, documentation quality and insight generation, while maintaining ownership, accountability and sound judgement for all outputs.

Desirable skillsets/ good to have:

• Experience in product management/ownership
• Experience in digital product design
• Experience with Agentic AI, Spec Driven Development, Rapid Prototyping etc..

You may be assessed on the key critical skills relevant for success in role, such as experience with Knowledge of product management/ownership ,digital product design, Agentic AI, Spec Driven Development, Rapid Prototyping etc.

This role will be based out of Pune