Role Purpose:
The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]
Key Responsibilities
- Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
- Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
- Authorize and verify customer transaction requests processed by branch staff. [role.com]
- Monitor branch lobby management and customer queues to enhance service quality. [role.com]
- Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
- Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
- Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
- Support branch business goals through customer engagement and relationship management. [in.linkedin.com]
Preferred Skills
- Banking operations knowledge
- Customer service excellence
- Team handling and leadership
- Audit & compliance management
- KYC/AML understanding
- Communication and problem-solving skills
- Operational risk management [role.com], [apna.co]
Eligibility
- Graduate in any discipline (Banking/Finance preferred).
- Experience in branch banking operations, customer service, or retail banking.
- Knowledge of banking regulations and processes
Skills Required
- Graduate degree in any discipline
- Banking or finance education preferred
- Experience in branch banking operations, customer service, or retail banking
- Knowledge of banking regulations and processes
- Banking operations knowledge
- Customer service excellence
- Team handling and leadership
- Audit and compliance management
- KYC and AML understanding
- Communication and problem-solving skills
- Operational risk management
What We Do
About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com
