Acquisition BDC Representative

For over 60 years, the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among our customers and employees because of our commitment to creating an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

We are looking for an Acquisition BDC Representative to join our Buying Team! This position is the first point of contact for many of our customers and plays a critical role in creating an exceptional customer experience. If you enjoy building relationships, communicating with people, and working in a fast-paced, team-oriented environment, we'd love to meet you.

Job Responsibilities

• Generate and manage customer leads through outbound and inbound communication.
• Answer incoming inquiries regarding vehicle acquisition opportunities and schedule appointments.
• Follow up with customers who do not initially schedule an appointment.
• Contact current customers to discuss vehicle acquisition opportunities and set appointments.
• Utilize CRM and dealership communication tools to effectively manage customer interactions.
• Maintain accurate and detailed customer records in CRM and related systems.
• Route calls efficiently to the appropriate departments and team members.
• Deliver an exceptional customer experience that reflects the Nelson Difference.
• Communicate effectively with the Buying Team, Sales Department, and other dealership personnel.
• Meet individual and team performance goals while maintaining a high level of professionalism.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, BDC, sales, or administrative experience preferred.
• Strong computer skills and the ability to learn CRM software quickly.
• Excellent written and verbal communication skills.
• Exceptional organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.
• Professional appearance and customer-focused demeanor.
• High level of integrity, honesty, and accountability.
• Valid driver's license.
• Ability to pass a pre-employment background check and drug screen.

Skills & Competencies

• Outstanding customer service and relationship-building skills.
• Strong communication and active listening abilities.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Strong problem-solving and critical-thinking skills.
• Team-oriented with the ability to collaborate across departments.
• Self-motivated with a results-driven mindset.
• Positive, professional attitude and commitment to excellence.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Frequent use of computers, telephones, headsets, and other office equipment.
• Ability to occasionally stand, walk, bend, and reach throughout the workday.
• Ability to occasionally lift and carry office materials weighing up to 15 pounds.
• Ability to maintain focus and professionalism while managing a high volume of customer interactions.
• Ability to move between dealership departments as needed.

We offer Excellent Compensation Packages:

Starting pay for this role is $20-25/hour! We offer our team an excellent benefits package including medical, dental, vision and flex spending options! We have a very competitive 401k plan with company matching contributions! We offer paid training!

Sell2Nelson is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.