About the Job:
Job Accountabilities:
- Customer Support: Provide expert technical support to customers, addressing inquiries, troubleshooting issues, and ensuring prompt resolution of payment gateway-related problems.
- Issue Resolution: Investigate and resolve complex technical issues related to payment processing, working closely with customers and internal teams as needed.
- Documentation: Maintain thorough and up-to-date documentation of support processes, troubleshooting steps, and issue resolution procedures.
- Communication: Communicate effectively with customers, keeping them informed about issue status, progress, and resolution timelines.
- Escalation Handling: Determine when to escalate issues to higher levels of support or development teams, and provide clear and detailed information for escalations.
- Training and Knowledge Sharing: Provide training and guidance to junior support engineers and collaborate with cross-functional teams to share knowledge and best practices.
- Quality Improvement: Identify trends in customer issues and work with product managers and development teams to improve the payment gateway's reliability and functionality.
- Emergency Response: Be available for on-call support and participate in the resolution of high incidents during non-business hours when necessary.
- Scalability and Performance: Architect solutions that can handle high transaction volumes and optimize the performance of payment processing for white-label partners.
- Security and Compliance: Establish and enforce security best practices and compliance measures to protect sensitive payment data.
- Technical Leadership: Provide technical leadership and mentorship to the Platform operations teams, ensuring alignment with architectural standards and best practices.
Enterprise experience with the following Java based frameworks: Spring-framework, Spring-boot, Spring-cloud, Quarkus.
Experience in Kotlin and Go languages.
Experience with micro services architecture and design patterns.
Strong functional knowledge in the financial/banking domain.
Strong experience in Keycloak, OAuth2.0, OpenID
Experience with streaming platforms (Eg: Kafka, Azure Events Hub etc.)
Working knowledge of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, Helmchart).
- Problem Solving: Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues related to payment processing.
- Continuous Improvement: Stay up-to-date with emerging technologies and industry trends related to Ecommerce payment processing, proposing and implementing innovative solutions.
- Performance Optimization: Optimize frontend performance by identifying and addressing bottlenecks, reducing load times, and enhancing user interactions.
- Cross-Functional Collaboration: Collaborate effectively with cross-functional teams, participate in code reviews, and mentor junior frontend engineers.
Experience/ Skills Required:
Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's preferred).
Proven experience (8+ years) as a Team lead in Ecommerce payment processing or related fields.
Deep knowledge of payment protocols (e.g., ISO 8583), payment APIs, and integration with payment service providers.
Experience with React UI libraries: Ant Design or Material UI.
Familiarity with MongoDB for data storage and retrieval.
Experience with Apache Kafka for efficient message processing and event-driven architectures.
Proficiency in KeyCloak for user authentication and authorization management.
Strong knowledge of HTML, CSS, and responsive design principles.
Experience with micro services architecture and design patterns.
Experience with RESTful API integration and working with backend teams.
Expertise in security standards, encryption, tokenization, and data privacy regulations.
Strong understanding of database management systems (e.g., SQL, NoSQL).
Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes).
Proficiency in programming languages such as Java, Python, or Ruby.
Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
Strong knowledge of JavaScript frameworks (e.g., React, Angular, Spring boot or Vue.js).
Strong knowledge of HTML, CSS, and responsive design principles.
Experience with micro services architecture and design patterns.
Experience with RESTful API integration and working with backend teams.
Familiarity with UI/UX design principles
Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
Effective communication skills, both written and verbal.
Skills and Competencies:
- Strategic thinking and problem-solving abilities.
- Excellent leadership and people management skills.
- Strong project management and organizational skills.
- Proficiency in _____________________________ software and technology platforms.
- Excellent communication and interpersonal skills.
- Ability to manage change and drive continuous improvement.
- Analytical and data-driven decision-making capabilities.
Working Conditions:
- Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
- Fast-paced and dynamic work environment.
Qualifications:
- Education: _____________________________.
- Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
- Proven track record of _____________________________.
- Strong understanding of _____________________________.
- Experience with _____________________________.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Master's degree
- 8+ years of experience as a team lead in ecommerce payment processing or a related field
- Deep knowledge of payment protocols such as ISO 8583, payment APIs, and payment service provider integrations
- Experience with React UI libraries, including Ant Design or Material UI
- Familiarity with MongoDB
- Experience with Apache Kafka and event-driven architectures
- Proficiency with Keycloak for authentication and authorization
- Strong knowledge of HTML, CSS, and responsive design
- Experience with microservices architecture and design patterns
- Experience with RESTful API integration and backend collaboration
- Expertise in security standards, encryption, tokenization, and data privacy regulations
- Strong understanding of SQL and NoSQL database management systems
- Experience with AWS or Azure
- Experience with Docker and Kubernetes
- Proficiency in Java, Python, or Ruby
- Strong knowledge of JavaScript frameworks such as React, Angular, Spring Boot, or Vue.js
- Familiarity with UI/UX design principles
- Excellent problem-solving and collaboration skills
- Effective written and verbal communication skills
- Leadership, people management, project management, and organizational skills
- Ability to manage change and drive continuous improvement
- Analytical and data-driven decision-making capabilities
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
