Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Opportunity
- The Acoustics Account Manager (AAM) is responsible for driving the growth and adoption of Cochlear’s bone conduction and acoustic implant solutions across a defined territory of NHS Trusts and private providers.
- This role focuses on delivering excellence in account execution, building strong clinical and stakeholder relationships, and achieving agreed commercial objectives.
- Working closely with audiology teams, ENT departments, and internal clinical and commercial colleagues, you will play a key role in optimising patient pathways, supporting service development, and positioning Cochlear as a trusted partner within acoustics services.
Location: field-based role covering accounts within Scotland and Northern England.
What you will do
- Develop and execute territory-level account plans aligned to regional and national strategy
- Own territory performance, including forecasting, pipeline management, and delivery of growth targets
- Build and maintain strong relationships with audiologists, ENT clinicians, procurement teams, and service leads
- Support the optimisation of clinical pathways to improve patient access, service efficiency, and overall experience
- Identify opportunities to grow adoption across Baha, Osia, and acoustic upgrade pathways
- Use data and market insights to guide decision-making, monitor performance, and uncover new opportunities
- Coordinate and deliver education, training, and support for healthcare professionals
- Ensure all activities are conducted in line with ABHI Code, GDPR, NHS requirements, and internal governance
- Maintain strong CRM discipline, ensuring accurate activity tracking, forecasting, and reporting
- Collaborate cross-functionally with clinical, surgical, marketing, and commercial teams to support account success
About You
- You bring strong account management and commercial execution capability, with the ability to build credibility with NHS stakeholders
- You are confident working in a multi-stakeholder environment and managing competing priorities across a territory
- You have a structured and organised approach, with strong planning, forecasting, and CRM discipline
- You are proactive, collaborative, and customer-focused, with a strong commitment to supporting patient outcomes and service development
- You are comfortable working closely with clinical teams and supporting pathway improvements at a local level
Required Skills & Experience
- Experience in medical devices, healthcare, or NHS account management (typically 2+ years)
- Experience managing Trust-level or multi-stakeholder accounts
- Strong relationship-building and stakeholder engagement skills
- Sound territory planning, forecasting, and pipeline management capability
- Strong organisational, communication, and analytical skills
- Good level of CRM and administrative discipline
- Bachelor’s degree in business, life sciences, healthcare, audiology, or a related field
- Fluent English
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Skills Required
- Experience in medical devices, healthcare, or NHS account management
- Experience managing Trust-level or multi-stakeholder accounts
- Bachelor's degree in business, life sciences, healthcare, audiology, or related field
- Strong relationship-building and stakeholder engagement skills
- Good level of CRM and administrative discipline
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
