Accurate Background
Global Service Administrator (Non Voice)
The Role
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification. We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!
Our Client Services team is the “voice” of Accurate Background – they connect with customers to provide information and resolve issues.
Responsibilities
- Information Research & Verification (Backend & Blended)- Conduct in-depth research on provided details, ensuring accuracy and completeness.
- Cross-reference data with available documents, online portals, and search engines.
- Verify ID documents for authenticity, consistency, and compliance with regulations.
- Detailed Investigation & Quality Control (Backend & Blended)
- Perform comprehensive checks before submitting cases to avoid errors or duplicates.
- Ensure thorough validation to maintain high-quality research standards.
- Follow internal and client-specific verification guidelines.
- Supplier Portal & Report Submission (Backend & Blended).
- Accurately submit verified information on the supplier portal.
- Ensure proper documentation to fetch precise and relevant results.
- Multi-Queue & Departmental Flexibility (Backend & Blended).
- Work across three backend processes and one blended (calling + backend) process.
- Adapt to different workflows and process transitions as per business needs.
- Shift & Client Support Adaptability (Backend & Blended).
- Open to working in rotational shifts to meet client and business requirements.
- Support global clients across different time zones.
- Basic Country-Specific Research (Backend & Blended).
- Conduct online research to verify the availability of specific information in different countries.
- Identify country-specific regulations or restrictions related to data retrieval.
- Communication & Stakeholder Interaction (Blended Process).
- Handle inbound/outbound calls for verification purposes from education institute.
- Communicate with stakeholders professionally to validate information.
- Document call findings accurately and ensure seamless backend integration.
Skills
- Patience
- Attentiveness
- Ability to use positive language
- Persuasion
- Time Management
- Multitasking (i.e., read or type while talking on the phone)
- Empathy
- Goal-oriented focus
- Strong written and verbal comprehension and expression skills
- Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
- Ability to type 45+ WPM
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
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The Company
What We Do
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background empowers organizations of all sizes with the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. We offer scalability while maintaining our commitment to integrity, accuracy and timely results and will give you the tools to make safer hiring decisions through comprehensive reports, interactive compliance services, and intuitive, easy-to-use technology.
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