Job Summary
JCS Solutions is seeking an Account Creation Specialist responsible for managing the complete lifecycle of user identities and access across the AFNCR enterprise. They will serve as the primary authority for provisioning, modifying, and de-provisioning user accounts, ensuring that all personnel have the exact system access required to perform their national defense missions.
This role requires strict adherence to DoD security policies, ensuring that all access is properly authorized, documented, and compliant with least-privilege principles. The Account Creation Specialist will utilize tools such as Active Directory, Microsoft Exchange/Office 365, and Identity Access Management (IAM) systems. They will work closely with Unit Resource Advisors (URAs), Security Managers, and the Walkup Help Desk to streamline the onboarding and offboarding process, utilizing the Remedy Action Reporting System or ServiceNow to track and coordinate all access requests.
What’s in it for you:- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Serve as the primary administrator for creating, modifying, disabling, and deleting user accounts within Active Directory and associated enterprise systems.
- Provision and manage Microsoft Exchange/Office 365 mailboxes, shared mailboxes, distribution lists, and security group memberships.
- Process user onboarding and offboarding requests accurately and efficiently to meet established Service Level Agreements (SLAs).
- Verify user security clearances, training certificates, and System Authorization Access Requests (DD Form 2875) prior to granting network or application access.
- Diagnose and resolve account-related issues, including account lockouts, password resets, folder permission errors, and Active Directory synchronization issues.
- Map, troubleshoot, and support Common Access Card (CAC) and Public Key Infrastructure (PKI) certificate integration with user accounts.
- Utilize ITSM platforms (ServiceNow, Remedy) to enter, document, track, route, resolve, and close all account creation and access modification tickets.
- Perform routine audits of Active Directory to identify and disable dormant accounts, ensuring continuous compliance with DoD cybersecurity directives.
- Assist in developing and updating Standard Operating Procedures (SOPs) related to account provisioning and identity management workflows.
- Coordinate with Tier 2/Tier 3 engineering teams to resolve complex identity federation or role-based access control (RBAC) issues.
- High School Diploma or equivalent and a minimum of five (5) years of relevant IT administration or Identity Access Management experience (additional years of experience will be accepted in lieu of a degree).
- Strong hands-on experience navigating and managing objects within Microsoft Active Directory (AD) and Office 365 admin centers.
- Solid understanding of NTFS file/folder permissions and Role-Based Access Control (RBAC).
- Experience troubleshooting and supporting CAC authentication and PKI mapping.
- Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms for ticket management.
- Strict attention to detail and adherence to security compliance processes (e.g., handling DD Form 2875s).
- Strong verbal and written communication skills, with the ability to assist users clearly and professionally.
- Active DoD Secret Security Clearance.
- Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant).
- Experience using PowerShell scripting to automate routine account creation, modification, and auditing tasks.
- Prior experience managing accounts within a large-scale DoD or Air Force (AFNet) enterprise environment.
- Strong problem-solving skills and the ability to work autonomously in a high-paced ticket-driven environment.
- Comfortable communicating access policy requirements to both technical and non-technical personnel.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- High School Diploma or equivalent and minimum five (5) years of IT administration or Identity Access Management experience
- Active DoD Secret Security Clearance (active)
- Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant)
- Hands-on experience managing Microsoft Active Directory and Office 365 admin centers
- Experience provisioning and managing Microsoft Exchange/Office 365 mailboxes, distribution lists, and security groups
- Experience with ServiceNow, Remedy, or similar ITSM platforms for ticket management
- Understanding of NTFS file/folder permissions and Role-Based Access Control (RBAC)
- Experience troubleshooting and supporting CAC authentication and PKI mapping
- Ability to verify security clearances, training certificates, and DD Form 2875 prior to granting access
- Strict attention to detail and adherence to security compliance processes
- Strong verbal and written communication skills
- Experience using PowerShell scripting to automate account tasks
- Prior experience managing accounts within a large-scale DoD or Air Force enterprise environment
- Ability to work autonomously in a high-paced ticket-driven environment
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
