Picturesquely located in one of the most desirable areas in Southern California, The Westdrift Autograph Collection of Hotels fuses classic sophistication and contemporary chic. Located just steps from the city's distinctive boutiques, restaurants and beach activities. The Westdrift Autograph Collection of Hotels offers advanced service in a most unique setting.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
JOB SUMMARY
Balance daily settlement, reviewing all direct bill information, answering phones and handling guest problems, and timely invoicing of all direct bill accounts.
ESSENTIAL JOB FUNCTIONS
- Invoice all direct bill accounts.
- Posts all miscellaneous payments
- Reviews and completes all credit verifications for direct bill accounts.
- Balance credit cards.
- Maintains an organized and accurate direct billing file.
- Handle customer inquiries regarding billing and completes all requests for receipt copies.
- Research chargebacks, billing disputes, partial payments, etc.
- Assist with phases of month end inventories.
- Attend pre-conference and post-conference meetings
- Review past due accounts and recommend actions based on collectability
- Maintain shortfall and cancellation information
- Responsible for clerical functions related to the position.
- Responsible for check control procedures and guest check audits.
- Adheres to all Company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Accounting Personnel when need.
- Perform any related duties as requested by supervisor/manager.
KNOWLEDGE, SKILLS & ABILITIES
- At least 1 year of related accounting experience with hotel experience required.
- Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.
- Basic mathematical skills and ability to operate a 10-key by touch.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to access and accurately input information using a moderately complex computer.
- Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Considerable knowledge of Microsoft Windows, MS Word, and MS Excel.
- Ability to communicate effectively, both orally and in writing.
- Ability to work independently and as part of a team.
- Ability to maintain moderately complex records and ensure their confidentiality.
- Ability to work under pressure and to meet deadlines.
- Knowledge in PMS and CI/TY systems.
PHYSICAL DEMANDS
- Lifting up to 20 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking,
- 90% sitting and the rest walking
- Frequent talking, hearing, seeing and smiling.
EOE/M/F/D/V
Skills Required
- At least 1 year of related accounting experience with hotel experience
- Knowledge of accounting operations, including accounts payable and general cashiering
- Basic mathematical skills and ability to operate a 10-key by touch
- Ability to handle guest and employee concerns in a friendly, positive, and solution-oriented manner
- Ability to accurately input information using a moderately complex computer
- Ability to read, write, and speak English sufficiently to communicate with employees and guests
- Excellent telephone etiquette skills
- Ability to observe and detect signs of emergency situations
- Knowledge of Microsoft Windows, Microsoft Word, and Microsoft Excel
- Effective oral and written communication skills
- Ability to work independently and as part of a team
- Ability to maintain moderately complex records and ensure confidentiality
- Ability to work under pressure and meet deadlines
- Knowledge of PMS and CI/TY systems
What We Do
An owner and operator of hotels around the globe, with over 500 hotels in more than 12 countries and 4 continents.
