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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position is responsible for overseeing the LATAM region, providing support across more than 12 countries. The role operates within multiple core team processes, ensuring efficient execution and cross-functional collaboration.
Key Responsibilities
Conduct research and data investigation activities.
Manage and process applications.
Perform detailed analysis to support decision-making.
Maintain direct interaction with stakeholders, including customers, Collections, Billing, Accounts Payable (AP), and Operations teams.
Handle refund management processes.
Execute mass case applications.
Manage escalations and ensure proper follow-up and resolution.
Prepare and deliver reporting activities.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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