Accounts Receivable Supervisor

Position Title: Accounts Receivable Team Lead (M1)
Department: Accounts Receivable
Salary Grade: TBD
Fair Labor Standards Act: Non-Exempt
Reports to: Accounts Receivable Supervisor

The Role
The Accounts Receivable Team Lead (M1) is a key position that provides support to the accounts receivable operations within the organization. This role is designed for an individual with foundational experience in accounts receivable who is ready to step into a leadership capacity. The incumbent will demonstrate integrity and a commitment to ethical behavior while supporting the team in achieving operational goals. Responsibilities include assisting in the development and execution of accounts receivable processes and ensuring compliance with company policies and relevant regulations. This position emphasizes coaching and mentoring team members to enhance their skills and productivity.
What You Will Do

Assist in the optimization of accounts receivable processes to improve overall efficiency and effectiveness.

Monitor accounts receivable & cash application performance, providing reports on key metrics such as:

Reduction of past-due receivables.

Management of adjustments, refunds, and bad debt write-offs.

Improvement of invoice delivery timelines and billing accuracy.

Monitoring escalations and time to resolution.

Enhancing customer satisfaction metrics.

Timely cash receipt posting

Month end close reporting and analysis

Collaborate with the accounts receivable supervisor and cross-functional teams to support the monthly close process.

Assist in the analysis and resolution of routine accounting and reporting issues.

Support the allocation and prioritization of tasks to manage team workload effectively.

Serve as a point of contact for customers and internal teams to address billing discrepancies and inquiries.

Uphold adherence to company policies, procedures, and applicable laws and regulations.

Provide guidance and support to team members, fostering a collaborative environment.

Regularly communicate with the accounts receivable Sr. Managers regarding departmental projects and objectives.

Participate in the recruitment process by assisting with interviews and candidate evaluations as needed.

Engage in employee performance evaluations and provide feedback to team members.

Be flexible to work extended hours, including weekends and holidays, as required.

Assist the Accounts Receivable Supervisor with special projects and initiatives as assigned.

What You Will Bring
Qualifications:
To excel in this role, an individual must successfully execute each critical task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.

Minimum of 5 years of experience in accounts receivable or a related field, including 1-3 years in a supervisory role.

Bachelor’s degree in finance, accounting, or a related field is preferred; relevant certifications (e.g., A/R certification) are a plus.

Basic knowledge of accounting principles and procedures, with a focus on compliance and internal controls.

Proficient in accounting software and Microsoft Office Suite, particularly Excel; experience with ERP systems is desirable.
Required Skills and Abilities:

Strong problem-solving and analytical skills.

Effective communication skills—capable of conveying information clearly and effectively to a variety of stakeholders.

High fluency in English, both speaking and writing.

Leadership qualities that promote team engagement and collaboration.

Ability to prioritize tasks and manage multiple responsibilities effectively.

Excellent interpersonal skills, judgment, and decision-making abilities.

Detail-oriented with a strong focus on accuracy and quality.

Proven customer service orientation with the ability to manage client relationships effectively.

Ability to collaborate with all levels of staff and management.

Flexibility to adapt to changing demands and priorities.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.