Customer Support Accounts Receivable Specialist

Job Summary:

The Customer Support Accounts Receivable (AR) Specialist is responsible for supporting the company’s revenue cycle through accurate invoicing, review of credit applications, timely cash application, and proactive customer account management. This role ensures the integrity of accounts receivable records while delivering excellent service to both internal and external customers.

The ideal candidate is proficient in Excel and experienced working within an ERP system. They are adaptable, able to prioritize competing tasks, and work effectively both independently and as part of a collaborative team.

Reporting to:     Sr. Manager, Credit & Collections
Location:            Remote

Responsibilities/Essential Duties:

• Respond to customer inquiries in a timely and professional manner.
• Review customer credit applications, analyzing for financial risk of Company.
• Offer payment plans to customers in order to receive payment for open invoices.
• Work with DNB for credit collections.
• Enter and apply customer payments into the ERP system (electronic and paper-based).
• Retrieve payments from electronic platforms and process physical payments as needed.
• Post approved customer contract deductions accurately and timely to customer accounts.
• Reconcile customer account portals and statements; research and resolve discrepancies.
• Investigate account discrepancies by obtaining and analyzing information from sales, trade promotions, returns, customer service, and customers.
• Coordinate with customers to ensure complete and timely payment.
• Analyze the receivables aging balance and respond with immediate follow up to reduce risk of bad debt losses.
• Maintain thorough and accurate electronic files and documentation in accordance with company policies and accepted accounting practices.
• Support special projects and perform other AR-related duties as assigned.

Basic Qualifications:

• Bachelor’s degree & 3+ years’ directly related experience.

Preferred Qualifications:

• Bachelor’s degree in accounting (or equivalent).
• 3+ years of experience in accounts receivable, or a customer-focused industry.
• Experience with ERP systems (e.g., Aptean Ross) and Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
• Prior experience in accounts receivable or revenue cycle operations.
• Experience reconciling customer portals and managing deductions.
• Experience scanning, organizing, and maintaining electronic documentation.
• Strong customer service orientation with experience interacting with external customers.
• Positive attitude, strong work ethic, and a team player.
• Excellent organizational skills with high attention to detail.
• Unquestionable integrity and personal ethics.
• Ability to adapt and prioritize competing projects.
• Ability to communicate with impact both verbal and written.
• Team-oriented mindset with a willingness to learn.
• Prioritize assignments, deal with interruptions, and meet deadlines in a fast paced and growth-oriented environment.
• Life sciences / Biotechnology and/or manufacturing industry experience.

Company Summary:

Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus.
• 12 days’ PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.