Accounts Receivable Specialist

About Propelled Brands Franchising, LLC

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

What we offer

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

About the opportunity

The Shared Services Accounts Receivable Specialist is responsible for preparing customer invoices, cash applications, reconciliation of customer payments, managing refund requests, data entry of critical customer information, customer service support, and collections for multiple brands. Excel reporting will be required as well as some critical month end tasks. This position will be asked to cross-train and manage additional projects as assigned.

We invest in your success with a 6-month, on-site training program. Once training is complete, you will have the option to transition to a hybrid schedule.

How you will make a difference

• Customer Record Maintenance
• Prepare customer invoices and statements
• Create and build customer relationships
• Identify and resolve billing issues
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger for multiple brands
• Research and resolve cash exceptions or returns
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Process refund requests for franchisees and members who are in good standing
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Process improvements and documentation
• Other duties and projects as assigned

A strong candidate will have the following Experience and Competencies

• 5 years of accounts receivable experience required with collections experience preferred
• Proficient in Microsoft Excel and other Microsoft Office products
• General accounting software experience required, Salesforce and NetSuite experience a plus
• Self-starter that can work independently
• Attention to details
• Able to multitask
• Manages to deadlines
• Positive Attitude
• Team Player

We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above.

EEO Statement   

Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.