Job Summary
The Accounts Receivable Associate is responsible for managing the balance due from customers on purchased product while providing high-quality customer service. This role supports accurate financial records through timely cash application, customer follow-up, and detailed account maintenance. The ideal candidate is detail-oriented, organized, and comfortable handling customer communications in a fast-paced environment.
Pay commensurate with experience!
Primary Job Responsibilities
Manage and process accounts receivable, ensuring accuracy and timeliness
Apply customer payments to account balances; cash application experience is a must
Monitor accounts receivable aging and follow up with customers on past-due accounts
Contact customers regarding account status, payment inquiries, and outstanding balances
Provide high-quality customer service to both internal and external customers
Appropriately handle customer calls regarding billing errors or payments
Process insufficient balance checks accurately and efficiently
Maintain consistent customer communication with accurate logging in Eclipse software
Maintain detailed and accurate notes on customer accounts
Perform data entry, filing, and general record maintenance
Answer inbound customer calls related to billing and account inquiries
Collaborate with internal departments to resolve discrepancies and payment issues
Required Experience and Skills
High attention to detail is a must
Ability to multi-task in a fast-paced environment
Excellent communication and customer service skills
Strong organizational and follow-up abilities
Ability to collaborate effectively with internal teams Intermediate proficiency in Microsoft Word and Microsoft Excel
Preferred Experience and Skills
Experience with credit applications, processes, and forms
1–3 years of accounting or accounts receivable experience
Familiarity with cash application and customer account reconciliation
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What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
