Accounts Receivable Specialist

Research Solutions, Inc. (NASDAQ: RSSS) provides cloud-based technologies to streamline the process of accessing, managing, and creating intellectual property. Since its founding, the company has been a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on our family of products, powered by AI and NLP technologies, to support the innovation process from end to end with the most comprehensive information and knowledge tools on the market. For more information and details, please visit www.researchsolutions.com.

Role Overview

The Accounts Receivable Specialist ensures accurate, timely, and proactive management of invoicing, payment collection, cash application, billing support, and customer communication. This role partners with sales and customer-facing teams to maintain healthy receivables, minimize overdue balances, resolve payment discrepancies, and communicate confidently with global clients in English.

Key Responsibilities

• Generate, review, and issue customer invoices accurately and on schedule
• Track, apply, and reconcile incoming payments (cash application / customer accounts)
• Maintain updated aging reports and focus on reducing overdue accounts
• Contact customers to collect payments in a professional and proactive way
• Resolve billing issues including pricing mismatches, credit memos, refunds, and payment disputes
• Collaborate with sales and customer-facing teams on payment status and account escalations
• Ensure AR records match bank deposits and internal financial systems
• Improve collection strategies through initiative, follow-through, and independent problem solving
• Communicate clearly with international clients and internal stakeholders in English
• Participate in AR process improvements, adding structure and visibility where needed
• Prepare AR insights and updates for leadership when requested
• Ability to complete vendor forms and communicate with customers regarding onboarding
• Take credit card payments and manage via our customer payment portal
• Prepare and distribute deposit invoices and send monthly statements
• Knowledge of Adobe PDF editing
• Knowledge of customer payment portals (Ariba, Coupa, Taulia, etc.)
• Experience with credit card reconciliation

Requirements

• 3+ years of experience in accounting, focused on accounts receivable or related billing/collections roles
• Proven ability to manage invoice-to-cash, reconciliation, and payment tracking independently
• Exceptional English proficiency (spoken and written)
• Experience working remotely and across time zones with international teams
• Strong Microsoft Excel skills (formulas, lookups, pivots, and structured AR tracking)
• High ownership, initiative, and proactive communication style
• Ability to identify issues early, escalate when needed, and drive resolution
• Persistent follow-through and ability to build clear processes without heavy guidance
• Customer-focused mindset and comfort collecting payments directly
• Organized, detail-driven, and deadline-reliable