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DearDoc helps private practice doctors grow their business through technology.
The Role
The Accounts Receivable Specialist manages customer communications for updating payment information, resolves complaints, maintains records, and collaborates with the finance team.
Summary Generated by Built In
Who we are...
Great Places to work 2022 and 2023
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
We are seeking a dynamic Account Receivable Specialist focusing on customer communication via email, calls, and text messages to assist in updating payment information. This role is ideal for an individual in the final semesters of university looking for a part-time job and possessing a keen interest in finance and customer service. The primary role of an Account Receivable Specialist is to manage customer communications for updating payment information.
ONLY RESUMES IN ENGLISH WILL BE CONSIDERED.
Fulltime - Hybrid
Salary -$21,000MXN/ Month
Bonus of $200 MXN per transaction
Benefits
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- Health Insurance
Essential Functions & Responsibilities
- Customer Communication: Proactively engage customers through emails, phone calls, and text messages to update and manage their payment information.
- Payment Information Management: Efficiently handle customer payment details, ensuring accuracy and confidentiality.
- Complaint Resolution: Address and manage customer complaints and queries about payment issues, demonstrating empathy and problem-solving skills.
- Record Keeping: Maintain organized records of customer interactions and payment updates.
- Collaboration: Work closely with the finance team to align customer payment information with accounting records.
Skills & Background
- Goal-oriented with a strong drive to achieve specific financial outcomes.
- Highly organized, capable of managing multiple tasks and prioritizing effectively.
- Excellent command of English in speaking, writing, and reading.
- Curious and eager to learn, especially in financial and customer service aspects.
- Enjoys interacting with people and possesses strong communication skills.
- Ready and able to handle customer complaints and provide solutions.
- A passion for finance and customer service.
- Empathetic and patient listener.
- Strong problem-solving abilities.
- Ability to work under pressure and adapt to changing scenarios.
DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!
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The Company
What We Do
DearDoc is an innovative, technology driven, growth management platform for doctors. We focus on supporting small to medium sized private medical practices grow and serve their client base through our various internet based products. We pride ourselves on providing top tier products and services that create real results for our 4,500+ and growing customer base.
Why Work With Us
DearDoc stands out for its commitment to employee well-being. We offer flexible work arrangements, prioritize work-life balance, and provide opportunities for growth. We foster a diverse and inclusive environment, making it an ideal place to work for those seeking a supportive and innovative workplace culture.
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