Benefits
- Unlimited PTO
- 11 Paid Holidays
- Annual Week off For the Holidays
- Health Insurance
Essential Functions & Responsibilities
- Customer Communication: Proactively engage customers through emails, phone calls, and text messages to update and manage their payment information.
- Payment Information Management: Efficiently handle customer payment details, ensuring accuracy and confidentiality.
- Complaint Resolution: Address and manage customer complaints and queries about payment issues, demonstrating empathy and problem-solving skills.
- Record Keeping: Maintain organized records of customer interactions and payment updates.
- Collaboration: Work closely with the finance team to align customer payment information with accounting records.
Skills & Background
- Goal-oriented with a strong drive to achieve specific financial outcomes.
- Highly organized, capable of managing multiple tasks and prioritizing effectively.
- Excellent command of English in speaking, writing, and reading.
- Curious and eager to learn, especially in financial and customer service aspects.
- Enjoys interacting with people and possesses strong communication skills.
- Ready and able to handle customer complaints and provide solutions.
- A passion for finance and customer service.
- Empathetic and patient listener.
- Strong problem-solving abilities.
- Ability to work under pressure and adapt to changing scenarios.
What We Do
DearDoc is an innovative, technology driven, growth management platform for doctors. We focus on supporting small to medium sized private medical practices grow and serve their client base through our various internet based products. We pride ourselves on providing top tier products and services that create real results for our 4,500+ and growing customer base.
Why Work With Us
DearDoc stands out for its commitment to employee well-being. We offer flexible work arrangements, prioritize work-life balance, and provide opportunities for growth. We foster a diverse and inclusive environment, making it an ideal place to work for those seeking a supportive and innovative workplace culture.
Gallery
