Accounts Receivable Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Accounts Receivable Supervisor is a senior-level individual contributor who provides advanced expertise in managing complex customer portfolios, resolving escalated issues, and ensuring timely and accurate collections to support the company’s financial objectives. In addition to owning their own accounts, this role assists with training, mentoring, and supporting other team members, helping to strengthen team capability and consistency across processes.

This position partners cross-functionally with Finance, Sales, and Operations to enhance customer relationships, safeguard revenue, and drive improvements in working capital performance. The Supervisor also contributes to process optimization, system enhancements, and audit readiness initiatives.

What You’ll Do

• Full cycle AR management, oversee complex and high-volume customer accounts with a focus on accuracy, timeliness and compliance
• Serve as a subject matter expert and escalation point for AR inquiries, disputes, and account reconciliations
• Lead efforts to reduce aged receivables and improve Days Sales Outstanding (DSO) & cash flow through proactive collections
• Partner with internal and external customers to resolve issues, negotiate payment plans, and address rot causes of recurring problems
• Support monthly, quarterly, and year-end close activities by reconciling AR accounts and preparing journal entries
• Provide audit support and documentation for internal and external reviews
• Mentor and train junior AR staff, and foster a collaborative, high-performance team culture
• Analyze AR metrics to identify and implement process improvements and automation opportunities to enhance AR efficiency and accuracy
• Other duties and responsibilities as assigned
   

What You Bring

• Minimum 5+ years of hands-on experience in Accounts Receivable, including full-cycle AR processing.
• Experience in a shared services or high-volume AR environment preferred
• Intermediate to advanced Microsoft Office skills; Excel, Outlook, Teams, Word.
• Expert-level understanding of AR practices, collections processes, and financial controls
• Strong analytical and problem-solving skills; ability to interpret data to drive action
• Intermediate experience in ERP systems and Microsoft Excel (pivot tables, v-lookups, etc.)
• Excellent communication skills, including negotiation and customer engagement
• Ability to manage multiple deadlines and work independently with minimal supervision
• Proven ability to lead peer training and share process knowledge
• High school diploma required
   

You’ll Thrive Here If You…

• Deliver exceptional customer service with every interaction.
• Adapt proactively to change and contribute innovative solutions to improve processes and efficiency.
• Value collaboration, mentorship, and inclusion.
• Are committed to continuous learning and personal growth.
• Take pride in delivering high-quality, accurate work on time.

In accordance with pay transparency regulations, the anticipated starting salary for this position ranges from $70k-$75k USD annually. Full-time employees are also eligible for performance-based bonuses and a range of benefits. Please note that this salary range is not guaranteed, and the final offer may vary based on experience, education, location, and shift. Additionally, the benefits and programs available may differ depending on the hire date, schedule type, and hours worked.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email [email protected]. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.