Accounts Receivable Specialist

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Accounts Receivable Specialist

Cloudera is looking for an experienced and highly motivated individual to join the global Accounts Receivables team for a 12 month maternity cover

Job location: Cork, Ireland (Hybrid)

Reporting line: Senior Manager of Accounts Receivable 

Job Overview

This role will include responsibility for collections, invoicing and month end tasks. Main focus will be on following up regularly as needed to secure timely payment, while building relationships with customers in the Emerging Market (META) and internal stakeholders assigned to the account, cross functionally. The role also includes completion of other tasks which the Accounts Receivable team is responsible for, including customer data management and month end tasks.

Job Responsibilities

• Reconciliation of customer accounts and provision of Statements of Account.

• Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.

• Contact customers via telephone and email to resolve any billing related questions, requests or issues. Follow a suitable approach depending on the nature of the query or issue, and the type of account / region. 

• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.

• Assist management with specific processes in place for aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions. 

• Generate invoices in Netsuite and submit to customers through various means.

• Follow policy and procedures for approval, creation and application of credit notes. Work with the Treasury team on any agreed refunds. 

• Participate in the month-end close process. 

• Support audit tasks as needed.

• Help with ad-hoc tasks as determined by the Sr. Manager.

Job Requirements

• Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference.

• Proactive attitude, both in relation to the role and process / system improvements.

• Invoicing and credit memo / returns experience.

• Familiar with basic contractual documents and contractual provisions related to billing and payment rights.

• Problem-solving skills.

• Additional language a plus

• Ability to prioritize and multitask.

Experience and Education 

• Minimum 2-3 years accounts receivable collections and billing experience.

• Working knowledge of Netsuite is a plus

• Proficient with Excel / Google Sheets.

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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