Accounts Receivable Specialist

Accounts Receivable Associate

Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.

• This position is located onsite in our Blue Ash, OH office.
• Schedule: Monday-Friday 8a - 5p with a 1 hour lunch

Position Overview

With the guidance of the Accounting Supervisor, the Accounts Receivable Associate primary objective is to ensure the prompt payment/collection of invoices we have billed to our customer while establishing professional working relationships to maintain customer satisfaction.

Key Responsibilities (including, but not limited to):

• Receive all payments (ACH/check/credit card) from customers, enter cash receipts into the EBS accounting system, scan checks into banking software, and reconcile batch totals of deposits to system totals. 
• For certain customers, enter invoices into customer portals
• Monitor the age of invoices and make collection calls on equipment, parts, rental, and service invoices in a timely manner. 
• Review status of delinquent accounts and contact customers by phone or e-mail to determine reason for overdue payment and review terms of sales, service, or credit contracts
• Reconcile customer disputes as they pertain to payment of outstanding balances, and request customer refunds or adjustments, as necessary.
• Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customer.
• Receive credit applications from customers and run credit checks.
• Communicate credit risks or bad debt information to manager upon discovery.
• Record information about financial status of customer and status of collection efforts in the EBS accounting system notes.
• Sort and file correspondence as appropriate.
• Work with internal departments to maintain credit on individual accounts and accelerate collection process.
• Onboard new customers by setting up in business system and Billtrust, setting up proper ship to and tax exemption for each location, and complete customer questionnaires and/or registration for portals.
• Identify and track upcoming large dollar orders.
• Work with Coordination team to ensure invoicing is completed correctly and timely.
• Identify and track all progress billings and retainers for our Dock and Door division.
• Assist with general phone backup coverage as needed. This includes answering calls from the main line and transferring to appropriate departments.

Qualifications

• High school diploma or equivalent required.
• One to three years of experience in business to business collections and/or accounts receivable required.
• Strong grasp of Microsoft Office software, primarily Outlook, Excel, and Word.
• Strong 10-key and keyboarding skills
• Positive attitude towards customer service with good written and verbal communication skills.
• Excellent organizational and time management skills, with attention to detail.
• Ability to prioritize and manage multiple tasks.

Benefits

• Competitive benefit package including medical, dental, vision, life & disability
• Company Paid Short-term disability insurance
• 401k retirement plan with company match
• Employee Discount Program
• Volunteer Time Off
• Paid Time Off
• Referral Bonus
• Fun, competitive & team-oriented company culture