Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.
Location: Cambridge, Ontario or Edmonton, Alberta (on-site)
Hours of work: Monday - Friday, 8:00 am - 4:30pm
Job Summary
The successful candidate will be responsible for timely collection of customer accounts through an analysis of delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility includes research, reconciliation and analytical support of customer accounts.
Essential Functions:
- Daily phone calls and other means of communication to customers while maintaining detailed records of all collection activity.
- Effectively manage the cash applications process to ensure all cash receipts are applied properly.
- Provide customer and branch analytical support for the Company’s business partners by researching and reconciling customer accounts in a timely and efficient manner.
- Effectively identify and resolve customer account discrepancies.
- Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture
- Collaborate with branch personnel including Operations, Inside and Outside Sales Representatives and other key stakeholders.
- Collaborate with Data Specialists to ensure customer master data integrity and customer set up requirements.
- Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes
- Engage in and suggest continuous process improvement ideas
- Ensure that all activities are performed in the most efficient and effective manner possible
- Provide customer and branch analytical support.
- Perform related clerical duties, such as maintaining customer files and records, emailing, photocopying, scanning, etc.
Required Qualifications
- At least 3 years of progressive accounts receivable credit and collections experience or equivalent combination of education and experience.
- Possesses strong interpersonal and communication skills
- Positively contribute to the Accounts Receivable and Shared Services team environment
- Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
- Analytical, with the ability to analyze and interpret large amounts of information
- Customer centric approach to business.
- Demonstrates a commitment to Patterson’s Purpose, Values and Vision.
- Strong Microsoft Office skills (Excel, Outlook, Word)
Preferred Qualifications
- Fluent in both English and French Canadian (speak, read, write)
Working Conditions
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Light physical activity
PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
What We Do
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Disability Accommodation
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to [email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
