Accounts Receivable Specialist

Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment processing, account reconciliations, customer follow-up, and dispute resolution while partnering with project managers, sales teams, and customers to improve collections and reduce bad debt. The position also supports reporting, maintains accurate receivable records, documents collection activities, and contributes to process improvements and other departmental initiatives.

Responsibilities:

• Contact clients through phone and email to ensure the timely collection of outstanding invoices
• Manage customer accounts with regular follow-ups to ensure balances are kept up to date
• Process customer payments
• Develop and maintain relationships with customers to improve the collection process
• Communicate with various team members, including project manages and the sales team to resolve disputes and improve collectability
• Work and collaborate with the team and upper management on reducing bad debt
• Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
• Process monthly statements and mail outs
• Work within a team to help develop strategies and tools to speed up the collection of receivables
• Work with outside collection agency as needed
• Review, prepare and analyze A/R management reports
• Adhere to policies, processes, and procedures and work in a team to build and improve them
• Document all collection efforts
• Participate in meetings and provide progress updates of accounts and other AR matters
• Assist with ad-hoc projects and other duties as required

Required Qualifications:

• High School diploma or equivalent
• Minimum 1 year of experience in accounts receivable or a collections environment
• Strong interpersonal and customer service skills
• Basic accounting knowledge
• Strong communication skills (written and verbal)
• Experience reviewing disputes to and reaching resolutions
• Proficient with Excel, Word, and MS Outlook

Preferred Qualifications:

• Self-starter and able to take initiative
• Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate 

Additional Information:

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements:
• Benefits:
  • Medical 
  • Dental 
  • Vision 
  • Flexible Spending Accounts 
  • 401K w/ company match 
  • Life/AD&D/LTD 
  • Paid Vacation/Sick/Holidays 
  • Employee Assistance Program 
  • Pet Insurance  

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [email protected]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.