Accounts Receivable Specialist

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

Role Overview

We are seeking a highly motivated and detail-oriented Accounts Receivable Specialist to support and optimize our end-to-end AR processes, including billing, cash application, collections, and account reconciliations. The ideal candidate will be confident handling complex AR issues, comfortable working across multiple departments, and capable of ensuring accuracy and efficiency in all financial transactions. This role supports customers across Canada, US, and EMEA—therefore strong communication skills, including French, are essential. The candidate will work closely with Sales, Customer Success, the AR Manager, and the Shared Services Director to ensure timely and accurate billing, healthy cash flow, and compliance with audit requirements.

Requirements

Strong understanding of full-cycle Accounts Receivable processes (billing, cash application, collections, reconciliations).
Excellent interpersonal and communication skills, including the ability to communicate with customers and internal stakeholders.
Ability to read Statements of Work (SOWs), contracts, and service agreements for accurate billing setup.
Proficiency with subscription billing modules and ERP/financial systems.
Strong problem-solving abilities and comfort handling complex or escalated AR issues.
High attention to detail, accuracy, and organizational skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Proficiency in French (required) for supporting Canada and EMEA customers.
Ability to collaborate effectively with Sales and Customer Success teams.
Ability to support all audit requests for quarterly and yearly
Cash application daily using multiple banks and currencies
Support audit requests monthly, quarterly and annually.
Ability to process credit cards online

Qualifications

3–7+ years of experience in Accounts Receivable, Billing, or a similar finance role.
Experience with daily cash application and obtaining remittance information to meet audit standards.
Proven experience in collections, including contacting customers, managing follow-ups, and scheduling calls with customers and Sales Representatives.
Experience supporting monthly, quarterly, or annual audits.
Hands-on experience reviewing projects and coordinating billing with cross-functional teams.
Strong knowledge of financial controls and compliance requirements.
Advanced Excel skills and familiarity with financial software/ERP systems.
Bachelor’s degree in Accounting, Finance, or a related field (preferred).

Success Metrics

Weekly account reviews will be performed to provide guidance when issues are identified but also to measure progress made on assigned portfolio.
Reports are generated daily to identify action that needs to be take on new accounts, existing accounts or potentially cancelling accounts and completion of requests.
Ability post cash received daily and reconcile to ensure that payments posted match to the bank reconciliation performed daily.