Accounts Receivable Specialist

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Accounts Receivable Specialist

Cloudera is looking for an experienced and highly motivated individual to join the Accounts Receivable team.

Job location: Cork, Ireland (Hybrid)

Reporting line: Team Lead Accounts Receivable

This role will include responsibility for collections and invoicing and month end tasks. Main focus will be on following up regularly as needed to secure timely payment, while building relationships with customers and internal stakeholders assigned to the account, cross functionally. The role also includes completion of other tasks which the Accounts Receivable team is responsible for, including billing, customer data management and month end tasks.

As an Accounts Receivable Specialist you will:

• Reconciliation of customer accounts and provision of Statements of Account.

• Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.

• Contact customers via telephone and email to resolve any billing related questions, requests or issues. Follow a suitable approach depending on the nature of the query or issue, and the type of account / region. 

• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.

• Assist management with specific processes in place for severely aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions. 

• Generate invoices in Netsuite and submit to customers through various means.

• Review customer contracts and vendor agreements to align AR practices with negotiated terms.

• Manage and fulfill specific customer portal requirements where necessary.

• Complete customer portal sign up request in co-ordination with the customer forms team.

• Data Management - review and approve new customer accounts in NetSuite.

• Follow policy and procedures for approval, creation and application of credit notes. Work with the Treasury team on any agreed refunds. 

• Participate in the month-end close process. 

• Support audit tasks as needed.

• Help with ad-hoc tasks as determined by the Team Lead / Sr. Manager.

• Ensure all tasks are performed according to Cloudera policies and guidelines.

We're excited about you if you have:

• Invoicing and credit memo / returns experience.

• Familiar with basic contractual documents and contractual provisions related to billing and payment rights.

• Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference.

• Proactive attitude, both in relation to the role and process / system improvements.

• Problem-solving skills.

• Foreign language is a plus.

• Ability to prioritize and multitask.

• Minimum 2-3 years accounts receivable billing and collections experience.

• Bachelor's degree in a related field or equivalent experience

• NetSuite experience is an advantage.

• Proficient with Excel / Google Sheets. 

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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