Accounts Receivable Specialist (UK & US Accounts)

We are hiring Accounts Receivable Specialist roles

ON SITE | Medellín, Colombia

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its collaborative culture, operational excellence, and commitment to delivering exceptional customer experiences across global markets.

About the Role

As an Accounts Receivable Specialist at Simpro Group, you will play a critical role in supporting the company’s UK and US customer portfolios by driving collections performance, maintaining account accuracy, and contributing to overall cash flow optimization.

You will have end-to-end ownership of a dedicated portfolio of accounts, working closely with internal teams and customers to resolve payment issues, reduce aged receivables, and maintain strong business relationships. This role is ideal for finance professionals who are detail-oriented, proactive, analytical, and comfortable working in fast-paced international environments.

• Accounts Receivable Portfolio Management

• Manage a dedicated portfolio of UK and US customer accounts with full accountability for collections performance and account health

• Maintain accurate aging reports, payment status updates, and account notes within internal systems

• Monitor outstanding balances and proactively follow up on overdue accounts

• Collections & Customer Communication

• Execute structured outreach strategies via phone and email to drive timely customer payments

• Negotiate payment plans and professionally resolve payment delays or issues

• Follow established collection cadences, escalation protocols, and internal processes

• Account Reconciliation & Issue Resolution

• Investigate and resolve billing discrepancies, disputes, and unapplied cash transactions

• Partner with Billing, Sales, Customer Success, and Implementation teams to remove payment blockers

• Ensure customer accounts remain accurate, organized, and up to date

• Escalation & Risk Management

• Identify high-risk or delinquent accounts and escalate appropriately when needed

• Collaborate with leadership and Account Management teams on strategic resolution plans

• Support risk mitigation efforts through proactive account monitoring and follow-up

• Cross-Functional Collaboration

• Work closely with Account Management teams to align customer communication and account strategies

• Provide insights into customer payment behavior, ongoing disputes, and potential risk indicators

• Contribute to process improvement initiatives across the Order-to-Cash cycle

• KPI & Performance Management

• Meet or exceed key performance indicators related to collections and account performance

• Support reduction of Days Sales Outstanding (DSO) and aging balances

• Maintain strong productivity and portfolio management standard.

• 2–5+ years of experience in Accounts Receivable, Collections, or Order-to-Cash processes

• Experience managing international customer accounts, preferably UK and US portfolios

• Strong understanding of Accounts Receivable processes, aging management, and collections strategies

• Excellent written and verbal communication skills in English

• Proven ability to manage account portfolios and consistently meet performance targets and KPIs

• Experience working with ERP systems such as NetSuite or SAP

• Familiarity with CRM platforms such as Salesforce

• Strong analytical, organizational, and problem-solving skills

• Ability to work independently while collaborating effectively with global teams

• Detail-oriented and proactive mindset with strong time management skills