Accounts Receivable Specialist l

Key Responsibilities

B2B Collections & Portfolio Management

• Manage a large portfolio of commercial (B2B) customer accounts, proactively following up on past-due balances.
• Develop and execute collection strategies to reduce aging balances and improve cash flow.
• Maintain consistent communication with customers regarding outstanding invoices, payment terms, and account status.
• Partner with Sales, Account Management, Implementation, Legal teams to resolve payment delays and billing disputes.
•  Work closely with Revenue and billing teams to understand full order-to-cash cycle to be able to identify and help resolve issues quickly.
• Identify root causes of delinquency and escalate issues when necessary.
• Able to read and understand customer contracts to determine if invoices are accurate

Cash Application & Account Reconciliation

•  Apply daily cash receipts accurately and timely within NetSuite.
• Reconcile customer accounts and investigate discrepancies to ensure payments are correctly applied.
• Analyze and resolve unapplied cash, short payments, deductions, and billing discrepancies.
• Maintain accurate AR aging and account balances.

Reporting & Financial Close

• Review and analyze AR aging reports to prioritize collection efforts.
• Provide updates on high-risk or escalated accounts.
• Support month-end, quarter-end, and year-end close activities related to AR.
• Assist with internal and external audit requests.

Process Improvement & Operational Excellence

•  Identify opportunities to improve AR processes, reporting, and collections workflows.
• Proactively recommend solutions to reduce past-due balances and improve DSO.
• Assist with documenting and standardizing AR procedures and best practices.
• Support initiatives to enhance automation, reporting, and efficiency within NetSuite.

Required

• 3–5+ years of Accounts Receivable experience, including B2B collections.
• Experience managing a large portfolio of customer accounts in a high-volume environment.
• Experience working with billing teams and revenue-related processes within the order-to-cash cycle.
• Familiarity with revenue recognition concepts and contract-based billing structures.
• Experience supporting invoice review, dispute resolution, or billing validation.
• Hands-on experience with NetSuite ERP or similar accounting systems.
•  Proven ability to work independently and take ownership of account portfolios.
• Strong analytical and problem-solving skills with the ability to identify root causes and drive resolution.
• Excellent communication skills with experience partnering with Sales, Billing, and Finance teams.

Preferred

• German language proficiency (written and/or spoken).
• Experience working in international or multi-entity environments.
• Degree in Accounting, Finance, Business Administration, or related field.