Accounts Receivable Specialist III

Job Summary:

We are seeking a proficient Accounts Receivable (A/R) Specialist with extensive knowledge of the complete order-to-cash process. The ideal candidate will have expertise in tracking and analyzing customer accounts receivable balances. Responsibilities include the precise calculation, recording, inputting, and processing of financial data, engaging with clients to recover outstanding payments, and ensuring prompt remittance while maintaining positive relationships. Exceptional communication, negotiation skills, and the ability to work autonomously are imperative. The role also involves providing top-notch customer service for balance inquiries, processing and reviewing account adjustments, and resolving invoice discrepancies. Effective communication with operations management regarding customer accounts is paramount.

Responsibilities:

• Perform daily cash application, including calculating, recording, and processing financial data.
• Manage designated accounts to liaise with clients and retrieve outstanding debts.
• Analyze historical data of all unpaid invoices.
• Locate and communicate with clients when contact information is unavailable.
• Implement strategies to facilitate punctual debt payments.
• Monitor payments and refunds.
• Resolve billing and customer credit issues in collaboration with the Accounts Receivable team.
• Update account status records and collection efforts.
• Report on collection activities and accounts receivable status.

Skills:

• Experience using Oracle’s modules for Accounts Receivable and Collections.
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office and databases.
• Ability to perform with patience and manage stress effectively.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Proficient problem-solving skills.

Qualifications:

• Associates/Bachelor’s degree in Business or a related field.
• 5+ years of experience applying customer payments, reconciling with bank accounts, and performing month-end close reconciliation.
• 5+ years of experience in collections.
• 5+ years in a customer service position.
• Ability to earn trust and respect from a challenging customer base (internal & external).
• Excellent written, visual, and verbal communication skills, including the ability to communicate with internal departments.
• Familiarity with Oracle Accounts Receivable reporting preferred.
• Working knowledge of retrieving supportive documentation for aged balances from various accounting systems (e.g., Oracle, NetSuite) preferred.